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- Tasks: Engage with students, conduct viewings, and organise events in a dynamic environment.
- Company: Join Unite Students, the UK's largest provider of student accommodation since 1991.
- Benefits: Enjoy 33 days holiday, a bonus scheme, and health perks including gym benefits.
- Why this job: Make a real impact while being part of an inclusive, vibrant team culture.
- Qualifications: Looking for warm, communicative individuals with great organisational skills.
- Other info: Criminal record check required; we cover the cost!
The predicted salary is between 21500 - 25000 £ per year.
Location: Newcastle
Salary: £25,163 - £26,681 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role involves:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we’re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; you’ll be happy to chat to our students and answer their questions
- Great time management and organisational skills
What You’ll Get in Return:
- A discretionary annual bonus
- 33 days’ paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students:
Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. We are driven by our values, culture, and a commitment to develop diverse and inclusive teams.
We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the local student community in Newcastle. Understanding their needs and preferences will help you connect better during interviews and demonstrate your genuine interest in enhancing their experience.
✨Tip Number 2
Showcase your communication skills by engaging in conversations with current students or staff at Unite Students. This will not only give you insights into the role but also allow you to share relevant experiences during your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed time and organised events in previous roles. Being able to discuss specific instances where you excelled in these areas will make you stand out as a candidate.
✨Tip Number 4
Research Unite Students' values and culture thoroughly. Aligning your personal values with theirs and expressing this alignment during your interview can significantly enhance your chances of landing the job.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Experience Team Member. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Your Communication Skills: As an excellent communicator is essential for this role, make sure to provide examples in your application that demonstrate your ability to engage with others effectively. Use clear and concise language throughout your application.
Highlight Relevant Experience: Include any previous experience in customer service or event planning. Mention specific instances where you positively impacted someone's experience, as this will resonate well with the values of Unite Students.
Express Your Passion for Inclusivity: Unite Students values individuality and inclusivity. In your application, express your commitment to creating a welcoming environment for all students and how you can contribute to their mission of building diverse teams.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, you'll need to demonstrate your caring and warm personality. During the interview, make sure to smile, maintain eye contact, and engage with the interviewer in a friendly manner. This will showcase your ability to connect with students and create a welcoming environment.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively communicated in past roles, especially in situations where you had to answer questions or resolve issues for customers.
✨Highlight Your Organisational Skills
Time management and organisation are crucial for planning events and conducting flat viewings. Be ready to share examples of how you've successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the varied responsibilities of the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about potential situations you might face as a Customer Experience Team Member, such as helping a locked-out student or organising an event, and prepare your responses to show how you'd handle them effectively.
