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- Tasks: Engage with students, conduct viewings, and organise events in a vibrant team.
- Company: Join Unite Students, the UK's largest student accommodation provider since 1991.
- Benefits: Enjoy 25 days holiday, bonuses, and health perks like gym benefits and a cash plan.
- Why this job: Make a real impact while being celebrated for your individuality in a supportive culture.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Must pass a basic criminal record check before starting.
The predicted salary is between 21500 - 24000 £ per year.
Location: Leeds
Salary: £25,164 - £26,681 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role: Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you’ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we’re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you’ll be happy to chat to our students and answer their questions
- You’ll also have great time management and organisational skills
What You’ll Get in Return:
- A discretionary annual bonus so you can share in the company’s success
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students: Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone: We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the student accommodation sector and Unite Students specifically. Understanding their values and culture will help you connect with the team during your interview and show that you're genuinely interested in the role.
✨Tip Number 2
Prepare to demonstrate your communication skills. Think of examples where you've successfully interacted with customers or resolved issues, as this role heavily relies on excellent communication and a warm approach.
✨Tip Number 3
Showcase your organisational skills by discussing any relevant experience in planning events or managing multiple tasks. This will highlight your ability to thrive in a varied role where no two days are the same.
✨Tip Number 4
Be ready to express your passion for creating positive experiences for students. Share your ideas on how you could enhance their living experience, as this will demonstrate your commitment to the role and the company’s mission.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Team Member position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create meaningful interactions. Use specific examples from your past experiences to demonstrate your communication skills and positive attitude.
Highlight Relevant Skills: Make sure to emphasise your time management and organisational skills in your CV. Provide examples of how you've successfully managed multiple tasks or events in previous roles, as this is crucial for the varied nature of the job.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, it's crucial to demonstrate your caring and warm personality during the interview. Share examples of how you've positively interacted with customers or peers in the past, highlighting your ability to create a welcoming atmosphere.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about your experience and how you would handle specific situations with students.
✨Demonstrate Organisational Skills
Since the role involves planning events and managing time effectively, be ready to discuss how you prioritise tasks and stay organised. Consider sharing a specific example where your organisational skills led to a successful outcome.
✨Embrace Inclusivity
Unite Students values diversity and inclusion. Be prepared to talk about your understanding of these concepts and how you can contribute to a collaborative culture. Sharing personal experiences that reflect your commitment to inclusivity will resonate well with the interviewers.
