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- Tasks: Engage with students, conduct viewings, and organise events in a dynamic environment.
- Company: Join Unite Students, a vibrant community dedicated to enriching student lives.
- Benefits: Enjoy a competitive salary, bonuses, and flexible working hours.
- Why this job: Make a real impact while being part of a supportive and fun team culture.
- Qualifications: Looking for friendly, communicative individuals with strong organisational skills.
- Other info: Work 5 days a week, including weekends on a rota basis.
The predicted salary is between 20000 - 30000 £ per year.
Location: Loughborough
Salary: £25,163 per annum, plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role involves working in a friendly, inspiring team and making a real impact through meaningful interactions.
What you’ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we’re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; happy to chat to our students and answer their questions
- Great time management and organisational skills
Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the student experience and the local area around Loughborough. Being able to recommend local restaurants or events will show your genuine interest in enhancing students' lives.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about various topics. This will help you feel more comfortable chatting with students and answering their questions during the interview.
✨Tip Number 3
Demonstrate your organisational skills by planning a mock event, such as a small gathering or party. This will give you practical experience to discuss during your interview and show that you can handle event planning.
✨Tip Number 4
Be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this aligns perfectly with the role's requirements.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Experience Team Member does. Highlight the key responsibilities and required skills, such as communication and organisational skills, in your application.
Tailor Your CV: Make sure your CV reflects your experience and skills relevant to the role. Emphasise any previous customer service experience and your ability to engage with students or similar audiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service or organised events in the past.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, your ability to connect with people is crucial. During the interview, demonstrate your caring nature by sharing examples of how you've positively impacted others in previous roles or situations.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about your communication style and how you handle inquiries from students.
✨Highlight Organisational Skills
Since the role involves planning events and managing time effectively, be ready to discuss your organisational skills. Share specific instances where you've successfully managed multiple tasks or events, showcasing your ability to stay on top of things.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a Customer Experience Team Member and how you would handle them, such as dealing with a locked-out student or planning an event.
