At a Glance
- Tasks: Engage with students, assist with room access, and organise fun events.
- Company: Join Unite Students, a vibrant community dedicated to enriching student lives.
- Benefits: Enjoy 33 days holiday, health perks, and a generous pension scheme.
- Other info: Opportunities for bonuses and discounts, plus a supportive work environment.
- Why this job: Make a real impact while working in a friendly, inspiring team culture.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
The predicted salary is between 28800 - 43200 € per year.
Overview
Student Experience Team Member
Be the friendly face that makes every student feel at home. Location: London South. Contract Type: Permanent. Working hours: 37.5 hours per week, 5 days out of 7, between 7am and 10pm. Weekends on a rota basis. Salary: £29,160 + bonus + benefits.
Responsibilities
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support when needed.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping to deliver community-building events with Resident Ambassadors.
- Maintaining a safe, clean, and well-kept environment that students can be proud to call home.
- Work closely with day and night teams to ensure seamless service and handovers.
- Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Your background
You don’t need to fit a box or follow a traditional path - what matters most is your mindset. We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day-to-day, it’s your attitude and approach that will help shape something bigger.
To Be Successful In This Role
- Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
- Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
- Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
- Take pride in doing what’s right and supporting others.
- Preference for experience in a customer service role or residential environment, though this isn’t essential. What matters most is the ability to connect with people and create a safe, welcoming atmosphere.
- Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.
Customer Experience Team Member employer: Unite Students
Join Unite Students in Edinburgh, where we foster a vibrant and supportive work culture that values your individuality and contributions. With a focus on employee wellbeing, we offer generous benefits such as 33 days of paid holiday, a robust pension scheme, and health initiatives to ensure you thrive both personally and professionally. As a Customer Experience Team Member, you'll have the opportunity to make a meaningful impact in students' lives while enjoying a dynamic and engaging work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the student lifestyle in Edinburgh. Understanding the local culture and what students value can help you connect better during interviews and showcase your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging with students or peers in informal settings. This will help you become more comfortable chatting and answering questions, which is crucial for the Customer Experience Team Member role.
✨Tip Number 3
Get involved in community events or student organisations. This experience can provide you with insights into student needs and preferences, making you a more attractive candidate for the position.
✨Tip Number 4
Showcase your organisational skills by planning a small event or gathering. This hands-on experience will not only enhance your CV but also give you practical examples to discuss during your interview.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Customer Experience Team Member position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Personalised Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past, and express your passion for helping students.
Highlight Relevant Skills:In your CV, emphasise skills that are crucial for this role, such as communication, time management, and organisational abilities. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, it's crucial to demonstrate your caring and warm personality during the interview. Share examples of how you've positively impacted others in previous roles, especially in customer service settings.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle various student inquiries or situations, showcasing your ability to engage effectively.
✨Highlight Organisational Skills
Since the job involves planning events and managing time effectively, be ready to discuss your organisational skills. Provide specific examples of how you've successfully managed multiple tasks or events in the past.
✨Research Unite Students
Familiarise yourself with Unite Students and their values. Understanding their mission to enrich student lives will help you align your answers with what they are looking for, showing that you're genuinely interested in being part of their team.
