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- Tasks: Engage with students, assist with room access, and organise fun events.
- Company: Join Unite Students, a vibrant community dedicated to enriching student lives.
- Benefits: Enjoy 33 days holiday, health perks, and a generous pension scheme.
- Why this job: Make a real impact while working in a friendly, inspiring team culture.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Opportunities for bonuses and discounts, plus a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Student Experience Team Member
Location: Nottingham
Contract Type: Permanent
Working hours: 37.5 hours per week, working 5 days out of 7 between the hours of 7am and 8pm. Weekends will be required on a rota basis.
Salary: £26,500 + bonus + benefits
As a Student Experience Team Member, you’ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You’ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences, from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you’ll make a real impact, connecting with students, driving bookings, and helping build a place they’re proud to call home.
Responsibilities
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support when needed.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping to deliver community‑building events with Resident Ambassadors.
- Maintaining a safe, clean, and well‑kept environment that students can be proud to call home.
- Work closely with day and night teams to ensure seamless service and handovers.
- Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Qualifications
- Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
- Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
- Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
- Take pride in doing what’s right and supporting others.
- Preferred: have experience in a customer service role or residential environment – though this isn’t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
- Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.
Benefits
- A performance‑related bonus paid twice a year.
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent).
- A generous pension scheme where contributions between 4% and 11% depending on how much you save.
- Life assurance worth 4 times your salary.
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate.
- Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents.
- Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure that you’re supported as much as possible when you need it.
- Free volunteering day per year to make a difference.
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium.
Why it’s great to work with US!
In this values‑led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we’ll help you build skills, confidence and a career you’re proud of.
We believe that everyone thrives when they’re able to bring the best version of themselves to work. So, alongside a competitive salary, we built a culture and a reward package to support you in bringing your full, authentic self to work, including a performance‑related bonus, generous leave, pension, and more.
There’s even more to enjoy – find the full benefits package on our website. Alongside all these great benefits to support you, we also want to ensure that we’re supporting your family too. You’ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student who depends on you.
Once you’ve joined US, you’ll also gain access to an extensive suite of essential learning to get you ready to take on your day‑to‑day, as well as a wider catalogue to explore and elevate yourself and your career!
If you’re expecting ordinary, then think again. We’re US, we’re different – and we’re proud of it. How far could you go? Join US and find out.
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Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the student lifestyle in Edinburgh. Understanding the local culture and what students value can help you connect better during interviews and showcase your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging with students or peers in informal settings. This will help you become more comfortable chatting and answering questions, which is crucial for the Customer Experience Team Member role.
✨Tip Number 3
Get involved in community events or student organisations. This experience can provide you with insights into student needs and preferences, making you a more attractive candidate for the position.
✨Tip Number 4
Showcase your organisational skills by planning a small event or gathering. This hands-on experience will not only enhance your CV but also give you practical examples to discuss during your interview.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Experience Team Member position. Tailor your application to highlight how your skills and experiences align with these aspects.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in the past, and express your passion for helping students.
Highlight Relevant Skills: In your CV, emphasise skills that are crucial for this role, such as communication, time management, and organisational abilities. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, it's crucial to demonstrate your caring and warm personality during the interview. Share examples of how you've positively impacted others in previous roles, especially in customer service settings.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle various student inquiries or situations, showcasing your ability to engage effectively.
✨Highlight Organisational Skills
Since the job involves planning events and managing time effectively, be ready to discuss your organisational skills. Provide specific examples of how you've successfully managed multiple tasks or events in the past.
✨Research Unite Students
Familiarise yourself with Unite Students and their values. Understanding their mission to enrich student lives will help you align your answers with what they are looking for, showing that you're genuinely interested in being part of their team.