Customer Experience Team Member
Customer Experience Team Member

Customer Experience Team Member

London Full-Time 30000 - 42000 £ / year (est.) No home office possible
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Unite Students

At a Glance

  • Tasks: Create memorable experiences for students through events and friendly interactions.
  • Company: Join a supportive team at Unite Students, where your individuality is celebrated.
  • Benefits: Enjoy 33 days' holiday, bonuses, and health perks to keep you thriving.
  • Other info: Dynamic role with opportunities for personal growth and development.
  • Why this job: Make a real impact in students' lives while having fun every day.
  • Qualifications: Looking for warm, positive communicators with great organisational skills.

The predicted salary is between 30000 - 42000 £ per year.

The role

Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!

What you`ll be doing as a Customer Experience Team Member:

  • Providing a welcoming front of house reception service
  • Conducting flat viewings, inspections, and leading sales conversations
  • Planning and running events for our students
  • What we`re looking for:

  • A caring, warm person with a positive attitude
  • An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
  • You`ll also have great time management and organisational skills
  • What You`ll Get in Return

  • A discretionary annual bonus so you can share in the company`s success
  • 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
  • A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
  • Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
  • Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
  • Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
  • Unite Students

    Contact Detail:

    Unite Students Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Customer Experience Team Member

    ✨Tip Number 1

    Get to know the company culture! Before your interview, check out Unite Students' social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their friendly team.

    ✨Tip Number 2

    Practice your communication skills! As a Customer Experience Team Member, you'll need to chat with students all day. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any questions thrown your way.

    ✨Tip Number 3

    Show off your organisational skills! Think of examples from your past where you've successfully planned events or managed your time effectively. This will demonstrate that you can juggle the varied tasks that come with the role.

    ✨Tip Number 4

    Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!

    We think you need these skills to ace Customer Experience Team Member

    Customer Service
    Communication Skills
    Time Management
    Organisational Skills
    Event Planning
    Sales Skills
    Problem-Solving Skills
    Interpersonal Skills
    Positive Attitude
    Adaptability

    Some tips for your application 🫡

    Be Yourself: We want to see the real you! When writing your application, let your personality shine through. Share your experiences and what makes you a caring, warm person who’s ready to engage with our students.

    Show Off Your Communication Skills: As a Customer Experience Team Member, communication is key. Use your application to demonstrate how you’ve effectively communicated in past roles. Whether it’s through storytelling or examples, make sure we can see your chatty side!

    Highlight Your Organisational Skills: We love a well-organised candidate! In your application, mention any experiences where you’ve successfully managed time or organised events. This will show us you’re ready for the varied tasks that come with the role.

    Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!

    How to prepare for a job interview at Unite Students

    ✨Show Your Warmth

    As a Customer Experience Team Member, being warm and caring is key. During the interview, let your personality shine through! Share personal anecdotes that highlight your positive attitude and ability to connect with others.

    ✨Communicate Clearly

    Excellent communication is crucial for this role. Practice answering common interview questions clearly and confidently. Use examples from past experiences where you successfully engaged with customers or resolved issues to demonstrate your skills.

    ✨Demonstrate Organisational Skills

    Time management and organisation are vital in this varied role. Be prepared to discuss how you prioritise tasks and manage your time effectively. You could even bring a planner or a list of past events you've organised to showcase your abilities.

    ✨Be Ready to Engage

    Expect to chat about your ideas for student events or how you would handle specific scenarios. Think creatively and be ready to share your thoughts on how to enhance the student experience. This shows your enthusiasm and commitment to making a real impact!

    Customer Experience Team Member
    Unite Students
    Location: London
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