Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with students, conduct viewings, and organise events in a dynamic environment.
- Company: Join Unite Students, the UK's largest student accommodation provider, fostering a vibrant community.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and wellness perks like gym benefits.
- Why this job: Make a real impact while being part of an inclusive, supportive team that values individuality.
- Qualifications: Looking for warm, positive communicators with strong organisational skills.
- Other info: This is a 3-month fixed-term contract with flexible working hours, including weekends.
The predicted salary is between 22136 - 25405 £ per year.
Location: Battery Park
Salary: £25,163 - £26,681 per annum (depending on experience), plus bonus and benefits
Hours: 3 Month Fixed Term Contract working 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role: Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you’ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we’re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you’ll be happy to chat to our students and answer their questions
- You’ll also have great time management and organisational skills
What You’ll Get in Return:
- A discretionary annual bonus so you can share in the company’s success
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students: Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone: We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your conversations and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare to showcase your communication skills during any interviews or informal chats. Think of examples where you've successfully interacted with customers or resolved issues, as this role heavily relies on excellent interpersonal abilities.
✨Tip Number 3
Get to know the local area around Battery Park. Being able to recommend restaurants or activities to students will not only impress your interviewers but also show your enthusiasm for the role and the community.
✨Tip Number 4
Demonstrate your organisational skills by discussing any relevant experience in planning events or managing schedules. This will highlight your ability to handle the varied tasks expected in the Customer Experience Team Member role.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Team Member position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and your ability to create meaningful interactions. Use specific examples from your past experiences to demonstrate your communication skills and positive attitude.
Highlight Relevant Experience: In your CV, emphasise any previous roles or experiences that showcase your organisational skills, time management, and ability to work in a team. Mention any experience in hospitality or event planning, as these are relevant to the role.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for this role.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, it's crucial to demonstrate your caring and warm personality during the interview. Share examples of how you've positively interacted with customers or peers in the past, highlighting your ability to create a welcoming atmosphere.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about your communication style and how you handle inquiries from students.
✨Demonstrate Organisational Skills
Since time management and organisation are essential for this position, be ready to discuss how you prioritise tasks and manage your time effectively. Consider sharing specific examples of events or projects you've successfully planned and executed.
✨Embrace Inclusivity
Unite Students values diversity and inclusion, so be prepared to talk about your experiences working in diverse teams. Highlight any initiatives you've been part of that promote inclusivity, and express your commitment to creating an environment where everyone feels welcome.
