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- Tasks: Engage with students, conduct viewings, and organise fun events.
- Company: Join Unite Students, the UK's largest student accommodation provider since 1991.
- Benefits: Enjoy a bonus, 25 days holiday, and health perks like gym benefits.
- Why this job: Make a real impact in students' lives while being part of an inclusive team.
- Qualifications: Looking for warm, communicative individuals with great organisational skills.
- Other info: Must pass a basic criminal record check before starting.
The predicted salary is between 8000 - 12000 £ per year.
Location: Riverside Point - Nottingham
Salary: £10,065.60 per annum, plus bonus and benefits
Hours: 15 hours per week, weekends between 7am and 10pm.
The role involves being part of a friendly, inspiring team where you can be celebrated for being your true, talented self. You will enrich lives with meaningful interactions and make a real impact. Responsibilities include:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we’re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator who is happy to chat to our students and answer their questions
- Great time management and organisational skills
What You’ll Get in Return:
- A discretionary annual bonus
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme with employer contributions between 5% and 11%
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform, and a Gym benefit
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal, and more!
About Unite Students:
Founded in 1991, Unite Students is the UK’s largest provider of purpose-built student accommodation. We are driven by our values, culture, and a commitment to develop diverse and inclusive teams.
We focus on creating a collaborative culture where you can be yourself, where your voice is heard, and where you can truly belong. We take pride in being rated Gold Investors in People and strive to provide the highest standard of learning and development opportunities.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during any interviews or conversations, showcasing that you are a great fit for their team.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in the past. Since the role involves interacting with students and planning events, having specific stories ready can demonstrate your communication skills and ability to create positive experiences.
✨Tip Number 3
Research common student needs and concerns in accommodation settings. Being knowledgeable about what students typically look for can help you engage more effectively during interviews and show that you understand the role's impact on their lives.
✨Tip Number 4
Network with current or former employees of Unite Students if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interviews.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Experience Team Member does. Highlight the key responsibilities and required skills, such as communication and organisational skills, in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences where you demonstrated a caring attitude and excellent communication.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've positively impacted others in previous roles, and express your excitement about contributing to the Unite Students community.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, you'll need to demonstrate your caring and warm personality. During the interview, make sure to smile, maintain eye contact, and engage with the interviewer in a friendly manner. This will showcase your ability to connect with students and create a welcoming atmosphere.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to answer questions about how you would handle various scenarios, such as assisting a student or planning an event, to highlight your communication skills.
✨Demonstrate Organisational Skills
Time management and organisation are crucial for this position. Be ready to discuss your experience with managing multiple tasks or events simultaneously. You could share examples of how you've successfully organised activities or handled busy situations in the past.
✨Research Unite Students
Familiarise yourself with Unite Students' values and culture before the interview. Understanding their commitment to inclusion and community will allow you to align your answers with their mission. This shows genuine interest and helps you stand out as a candidate who shares their vision.
