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For Companies At a Glance
- Tasks: Engage with students, conduct viewings, and organise events in a vibrant team.
- Company: Join Unite Students, the UK's largest student accommodation provider with a focus on inclusivity.
- Benefits: Enjoy 33 days holiday, a bonus scheme, and health perks like gym benefits and a cash plan.
- Why this job: Make a real impact while being celebrated for your individuality in a supportive environment.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Must pass a basic criminal record check before starting.
The predicted salary is between 15097 - 16008 £ per year.
Job Description
Customer Experience Team Member
Location: Cardiff
Salary: £15,097 – 16,008 per annum (depending on experience), plus bonus and benefits
Hours: 22.5 hours per week. Working weekends and one weekday, between the hours of 7am and 10pm. .
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you`ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we`re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
- You`ll also have great time management and organisational skills
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the student accommodation sector and Unite Students specifically. Understanding their values and culture will help you connect with the team during your interview and show that you're genuinely interested in the role.
✨Tip Number 2
Prepare to share examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help someone, as this aligns perfectly with the caring and warm persona they are looking for.
✨Tip Number 3
Showcase your organisational skills by discussing any events or activities you've planned before. This could be anything from a small gathering to a larger event, demonstrating your ability to manage time and resources effectively.
✨Tip Number 4
Be ready to demonstrate your communication skills. Practice engaging in friendly conversations and answering questions clearly, as this is crucial for the role. You might even want to role-play common scenarios you could encounter with students.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Experience Team Member does. Highlight key responsibilities like providing front of house service and planning events, and think about how your experiences align with these tasks.
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. Emphasise your communication skills, positive attitude, and any relevant experience in customer service or event planning.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've positively impacted others in previous roles, and express your passion for creating welcoming environments.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, you'll need to demonstrate your caring and warm personality. During the interview, make sure to smile, maintain eye contact, and engage with the interviewer in a friendly manner. This will showcase your ability to connect with students and create a welcoming environment.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to answer questions about how you would handle various scenarios involving students, such as resolving issues or providing recommendations.
✨Highlight Your Organisational Skills
Time management and organisation are crucial for planning events and conducting flat viewings. Be ready to discuss your experience in managing multiple tasks and how you prioritise your workload. Providing specific examples will help illustrate your capabilities.
✨Demonstrate Your Enthusiasm for Student Life
Unite Students values individuals who are passionate about enriching student experiences. Share your own experiences related to student life, whether it's organising events or helping peers. This will show your genuine interest in making a positive impact on students' lives.
