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- Tasks: Engage with students, conduct viewings, and organise events in a vibrant team.
- Company: Unite Students is the UK's largest provider of student accommodation, fostering a diverse and inclusive culture.
- Benefits: Enjoy 33 days of holiday, a bonus scheme, and health perks like gym benefits and a cash plan.
- Why this job: Make a real impact on students' lives while working in a supportive and fun environment.
- Qualifications: Looking for warm, communicative individuals with great organisational skills.
- Other info: This role requires a basic criminal record check before starting.
The predicted salary is between 22800 - 23400 £ per year.
Student Experience Team Member
Location: London (Wembley)
Contract type: Permanent
Working hours: 37.5 hours per week, working 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
Salary: £28,092 – £29,305 + bonus + benefits
As a Student Experience Team Member you’ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You’ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences—from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you’ll make a real impact, connecting with students, driving bookings, and helping build a place they’re proud to call home.
Your impact
Responsibilities
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support when needed.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping to deliver community‑building events with Resident Ambassadors.
- Maintaining a safe, clean, and well‑kept environment that students can be proud to call home.
- Work closely with day and night teams to ensure seamless service and handovers.
- Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Background
We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day‑to‑day, it’s your attitude and approach that will help shape something bigger.
To Be Successful In This Role, You Will
- Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
- Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
- Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
- Take pride in doing what’s right and supporting others.
- Preferred, have experience in a customer service role or residential environment – though this isn’t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
- Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.
Why it’s great to work with US!
In this values‑led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we’ll help you build skills, confidence and a career you’re proud of.
We believe that everyone thrives when they’re able to bring the best version of themselves to work. Alongside a competitive salary, we’ve built a culture and a reward package to support you in bringing your full, authentic self to work, including a performance‑related bonus paid twice a year, 25 days annual leave plus bank holidays, a generous pension scheme, life assurance, share‑save scheme, enhanced family leave, Mediacash, an employee assistance programme, a free volunteering day per year, and access to our online platform for discounted retail and hospitality services.
Benefits
- A performance‑related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
- A generous pension scheme where contributions between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share‑save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced family leave – including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents
- Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An employee assistance programme (EAP) to ensure that you’re supported as much as possible when you need it
- Free volunteering day per year to make a difference!
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
There’s even more to enjoy – find the full benefits package on our website.
Alongside all these great benefits to support you, we also want to ensure that we’re supporting your family too. You’ll also have access to a 20% student rent discount at any of our direct let properties for your children, siblings, their children, or any student you depend on.
Once you’ve joined US, you’ll also gain access to an extensive suite of essential learning to get you ready to take on your day‑to‑day, as well as a wider catalogue to explore and elevate yourself and your career!
If you’re expecting ordinary, then think again. We’re US, we’re different – and we’re proud of it. How far could you go? Join US and find out.
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Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during interviews, showcasing how you can contribute to their positive environment.
✨Tip Number 2
Prepare examples of your previous customer service experiences that highlight your communication skills and ability to handle diverse situations. This will demonstrate your readiness for the varied tasks expected in the role.
✨Tip Number 3
Show enthusiasm for student engagement by researching local events or activities that could enhance the student experience. Bringing fresh ideas to the table can set you apart as a proactive candidate.
✨Tip Number 4
Be prepared to discuss your time management and organisational skills. Think of specific instances where you've successfully managed multiple tasks, as this is crucial for the dynamic nature of the Customer Experience Team Member role.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Unite Students is looking for in a Customer Experience Team Member. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise your communication skills, organisational abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've positively impacted customer experiences in the past.
Showcase Your Values: In your application, demonstrate how your personal values align with those of Unite Students, particularly around inclusion and creating a positive environment for students.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, being warm and approachable is key. Make sure to smile and engage with your interviewer as if they were a student. This will demonstrate your ability to create a welcoming atmosphere.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be prepared to answer questions about how you would handle various student interactions.
✨Demonstrate Organisational Skills
Since the role involves planning events and managing time effectively, be ready to discuss your organisational strategies. Share examples of how you've successfully managed multiple tasks or events in the past.
✨Research Unite Students
Familiarise yourself with Unite Students' values and culture. Understanding their commitment to inclusion and community will help you align your answers with what they are looking for in a candidate.