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- Tasks: Engage with students, conduct viewings, and organise events in a vibrant team.
- Company: Unite Students is the UK's largest provider of student accommodation, fostering a diverse and inclusive culture.
- Benefits: Enjoy 33 days of holiday, a bonus scheme, and health perks like gym benefits and a cash plan.
- Why this job: Make a real impact on students' lives while working in a supportive and fun environment.
- Qualifications: Looking for warm, communicative individuals with great organisational skills.
- Other info: This role requires a basic criminal record check before starting.
The predicted salary is between 22800 - 23400 £ per year.
Join to apply for the Customer Experience Team Member role at Unite Students
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Join to apply for the Customer Experience Team Member role at Unite Students
Location: London, (Wembley)
Salary: £28,092 – £29,305 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you`ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we`re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
- You`ll also have great time management and organisational skills
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
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Customer Experience Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during interviews, showcasing how you can contribute to their positive environment.
✨Tip Number 2
Prepare examples of your previous customer service experiences that highlight your communication skills and ability to handle diverse situations. This will demonstrate your readiness for the varied tasks expected in the role.
✨Tip Number 3
Show enthusiasm for student engagement by researching local events or activities that could enhance the student experience. Bringing fresh ideas to the table can set you apart as a proactive candidate.
✨Tip Number 4
Be prepared to discuss your time management and organisational skills. Think of specific instances where you've successfully managed multiple tasks, as this is crucial for the dynamic nature of the Customer Experience Team Member role.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Unite Students is looking for in a Customer Experience Team Member. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise your communication skills, organisational abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've positively impacted customer experiences in the past.
Showcase Your Values: In your application, demonstrate how your personal values align with those of Unite Students, particularly around inclusion and creating a positive environment for students.
How to prepare for a job interview at Unite Students
✨Show Your Warmth
As a Customer Experience Team Member, being warm and approachable is key. Make sure to smile and engage with your interviewer as if they were a student. This will demonstrate your ability to create a welcoming atmosphere.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be prepared to answer questions about how you would handle various student interactions.
✨Demonstrate Organisational Skills
Since the role involves planning events and managing time effectively, be ready to discuss your organisational strategies. Share examples of how you've successfully managed multiple tasks or events in the past.
✨Research Unite Students
Familiarise yourself with Unite Students' values and culture. Understanding their commitment to inclusion and community will help you align your answers with what they are looking for in a candidate.
