Operations Co-ordinator in Birmingham

Drive operational efficiency. Support great teams. Help deliver exceptional living experiences. At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students OR Hello Student brand.

As an Operations Coordinator, you will play a key role in supporting the day-to-day operational delivery across a cluster of student accommodation properties. Working closely with the Cluster Operations Manager and operational teams, you will coordinate activities across maintenance, housekeeping and resident services to ensure everything runs smoothly, efficiently and with minimal disruption to residents. This is a fast-paced, detail-focused role where you'll be at the heart of operations, managing schedules, coordinating tasks and supporting teams to deliver a consistently high standard of service.

• Coordinate operational schedules across the cluster, including maintenance, cleaning, inspections and planned works.
• Manage operational task queues and systems, ensuring work is allocated, tracked and completed efficiently.
• Support contractor coordination, organising jobs and communicating with residents about upcoming works.
• Monitor operational systems (including CRM platforms), ensuring visibility and progress across all tasks.
• Support housekeeping and maintenance teams with planning and workload management.
• Provide financial and administrative support, including purchase orders, tracking spend and supporting cost control.
• Coordinate communications to residents, ensuring they are informed of inspections, works and operational updates.
• Support health, safety and compliance processes, ensuring activities align with company standards.
• Monitor performance and identify opportunities to improve efficiency and service delivery.
• Work collaboratively across teams, helping ensure smooth and consistent operations across all properties.

You don't need to follow a traditional path - what matters most is your ability to stay organised, communicate clearly and keep operations running smoothly.

• Bring experience in an administrative or operational coordination role, ideally within property, hospitality, facilities management or a similar service-led environment.
• Have strong organisation and planning skills, with the ability to manage multiple priorities.
• Be confident working with systems and data, including CRM or operational platforms.
• Be an excellent communicator, able to work effectively with internal teams, contractors and residents.
• Have a proactive, solutions-focused approach and enjoy problem solving in a fast-paced environment.

• A performance-related bonus paid twice a year.
• 25 days annual leave plus bank holidays, with the option to buy extra days.
• A generous pension scheme.
• Life assurance worth four times your salary.
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate.
• Enhanced family leave policies.
• Medicash (Health Cash Plan).
• Employee Assistance Programme (EAP).
• One free volunteering day each year.
• Retail and hospitality discounts.

Alongside these benefits, you'll also gain access to learning and development opportunities to help you grow your career.