Assistant Operations Manager

Lead with energy. Support your team. Create great experiences for residents. At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students OR Hello Student brand.

Location: Lancaster

Contract Type: Permanent

Salary: Competitive + benefits

As an Assistant Operations Manager, you will play a key role in delivering an outstanding resident experience across your property, supporting the day‑to‑day running of operations and leading frontline teams to deliver high standards of service. You will oversee resident services, housekeeping and operational coordination, ensuring the property is safe, well‑maintained, and welcoming for all residents. With responsibility for service delivery, team leadership, and supporting commercial performance, you will help ensure the property operates efficiently while creating a positive and engaging environment for students. Working closely with the Cluster Operations Manager and wider teams, this is a hands‑on leadership role where you will be visible, proactive, and central to the success of the property.

Responsibilities

• Support the day‑to‑day operational running of the property, ensuring services are delivered efficiently, safely, and to a high standard.
• Lead and support frontline teams, including resident services and housekeeping, creating a positive, high‑performing team environment.
• Deliver an excellent resident experience, ensuring residents feel supported throughout their stay and that queries are resolved quickly and professionally.
• Maintain high standards of property presentation, cleanliness and safety across all communal areas.
• Support sales, retention and occupancy performance, including managing enquiries, viewings and resident renewals.
• Oversee housekeeping operations, including cleaning schedules, inspections, and contractor coordination.
• Monitor operational performance and identify opportunities to improve service delivery and efficiency.
• Ensure health, safety and compliance standards are maintained, supporting audits and responding to incidents where required.
• Act as a key point of contact on shift and participate in the Duty Manager rota.

Qualifications

• Have experience in a customer service, hospitality, property or operational environment.
• Have experience supervising or supporting teams.
• Be confident managing resident enquiries, complaints and operational issues.
• Have strong organisational and problem‑solving skills.
• Be proactive and comfortable managing multiple priorities in a busy environment.
• Have strong communication and leadership skills.
• Experience working in student accommodation, residential property or hospitality environments would be beneficial.

You don’t need to follow a traditional path - what matters most is your ability to lead people, solve problems and deliver great customer experiences.

Benefits

• Performance‑related bonus paid twice a year.
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days.
• A generous pension scheme where contributions range between 4% and 11% depending on how much you save.
• Life assurance worth 4 times your salary.
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate.
• Enhanced Family Leave policies.
• Medicash (Health Cash Plan).
• Employee Assistance Programme (EAP).
• One free volunteering day each year.
• Retail and hospitality discounts.

Alongside these benefits, you’ll also have access to learning and development programmes designed to support your growth and career progression. If you’re expecting ordinary, think again. We’re US, we’re different – and we’re proud of it. How far could you go? Join US and find out.