At a Glance
- Tasks: Support customers with their orders and ensure a smooth shopping experience.
- Company: Join a dynamic international team in a modern office in Cardiff.
- Benefits: Flexible working hours, 30 holidays, and opportunities for workations.
- Other info: Embrace a collaborative culture that celebrates individuality and offers career growth.
- Why this job: Make a real impact by helping customers and shaping processes.
- Qualifications: Fluent in English and German, with customer service experience preferred.
The predicted salary is between 25000 - 30000 € per year.
As a Customer Service Representative (English & German), you will be part of our international customer service team. As the first point of contact, you will support our English-speaking customers with inquiries regarding their orders on our platform.
Your role
- Cultivate customer relationships: You are the first point of contact when it comes to questions about the orders, and work empathically with our international customers to find the right solution.
- Act in a connected way: As a valuable link between customers and suppliers, you ensure the smooth processing of orders from item search to returns.
- Breaking new grounds: You take customer inquiries about orders and are also a competent intermediary for cross-topic issues. Through your individual support, you provide our customers with the best possible shopping experience.
- Design processes: You actively shape the processes in your team and therefore have a direct influence on customer satisfaction.
- Languages: You are fluent in English and have at least a C1 level in German, enabling you to handle daily communication with confidence.
- Know-how: Ideally, you have commercial training and initial experience in customer service or a similar customer-oriented role.
- Personality: You are a strong communicator and have a good feel for customer needs. You find it easy to respond to customers individually.
- Act digitally: You have a sound knowledge of MS Office and the motivation to familiarise yourself with new IT systems.
- Team spirit: Your friendly and empathetic manner makes you feel comfortable as part of our team, and your reliable way of working ensures stability.
Embrace our Unite Culture: We celebrate individuality and foster an open, collaborative environment, where you can truly be yourself and thrive.
We offer a flexible work location: You can work in a hybrid set-up in our modern Unite office in Cardiff.
We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career.
We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries.
We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management.
We care about work-life balance: We offer flexible working hours and 30 holidays so you can strike a good balance between your work and personal life.
Customer Service Representative (English & German) - Cardiff employer: Unite Network SE
As a Customer Service Representative in Cardiff, you will join a vibrant international team that values individuality and collaboration. With flexible working hours, opportunities for career growth through our Academy training, and the unique chance to work abroad for up to two months, we prioritise your professional development and work-life balance. Our modern office environment fosters a supportive culture where you can thrive while making a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (English & German) - Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios. Think about how you would handle various situations and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in English and German, practice speaking both languages before the interview. Being confident in your communication will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our awesome team at StudySmarter.
We think you need these skills to ace Customer Service Representative (English & German) - Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service role. Highlight any previous customer service experience and your language skills in English and German, as these are key for us.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re excited about joining our team. Mention how you can contribute to our Unite Culture and enhance customer satisfaction.
Showcase Your Communication Skills:As a Customer Service Representative, strong communication is vital. In your application, demonstrate your ability to connect with customers and resolve issues. Use clear and friendly language to reflect your empathetic approach.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Unite Network SE
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand common scenarios you might face, like handling complaints or processing returns. This will help you demonstrate your knowledge and readiness to tackle real-life situations during the interview.
✨Show Off Your Language Skills
Since this role requires fluency in both English and German, be prepared to showcase your language abilities. Practice answering potential questions in both languages, and don’t hesitate to switch between them if asked. This will highlight your confidence and versatility.
✨Emphasise Empathy and Communication
Think of examples from your past experiences where you successfully resolved customer issues. Highlight your ability to empathise with customers and communicate effectively. This will show that you understand the importance of building relationships and providing excellent service.
✨Familiarise Yourself with Digital Tools
Get comfortable with MS Office and any other digital tools mentioned in the job description. If you have experience with specific customer service software, mention it! Showing that you can quickly adapt to new systems will make you a more attractive candidate.
