At a Glance
- Tasks: Support customers with inquiries and ensure smooth order processing.
- Company: Join Unite, a leader in efficient and sustainable procurement solutions.
- Benefits: Flexible work location, 30 holidays, and access to career development training.
- Other info: Enjoy workations and a supportive team culture that values individuality.
- Why this job: Make a real impact by enhancing customer experiences in a collaborative environment.
- Qualifications: Strong communication skills and some experience in customer service preferred.
The predicted salary is between 25000 - 32000 £ per year.
As a Customer Service Representative, you will be part of our international customer service team. As the first point of contact, you will support our English-speaking customers with inquiries regarding their orders on our platform.
Your role:
- Cultivate customer relationships: You are the first point of contact when it comes to questions about the orders, and work empathically with our international customers to find the right solution.
- Act in a connected way: As a valuable link between customers and suppliers, you ensure the smooth processing of orders from item search to returns.
- Breaking new grounds: You take customer inquiries about orders and are also a competent intermediary for cross-topic issues. Through your individual support, you provide our customers with the best possible shopping experience.
- Design processes: You actively shape the processes in your team and therefore have a direct influence on customer satisfaction.
Languages: You are fluent in English, enabling you to handle daily communication with confidence; German would be a plus.
Know-how: Ideally, you have commercial training and initial experience in customer service or a similar customer-oriented role.
Personality: You are a strong communicator and have a good feel for customer needs. You find it easy to respond to customers individually.
Act digitally: You have a sound knowledge of MS Office and the motivation to familiarise yourself with new IT systems.
Team spirit: Your friendly and empathetic manner makes you feel comfortable as part of our team, and your reliable way of working ensures stability.
Embrace our Unite Culture: We celebrate individuality and foster an open, collaborative environment, where you can truly be yourself and thrive.
We offer a flexible work location: You can work in a hybrid set-up in our modern Unite office in Cardiff or remote.
We think long-term: That’s why we are great believers in offering creative freedom – you’ll also get access to our Academy training to grow your career.
We offer workations for new possibilities: You can work abroad for up to 2 months, which is a great way to extend your time away or visit your family and friends in other countries.
We operate at eye level: Join our fair corporate culture and work with helpful colleagues and experienced management.
We care about work-life balance: We offer flexible working hours and 30 holidays so you can strike a good balance between your work and personal life.
Customer Service Representative in Cardiff employer: Unite Network SE
At Unite, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and collaboration. With flexible working arrangements, including the option to work remotely or from our modern Cardiff office, we empower our employees to thrive while maintaining a healthy work-life balance. Our commitment to employee growth is evident through access to our Academy training and unique opportunities like workations, ensuring that you can shape your career while contributing to meaningful procurement solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unite Network SE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unite Network SE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unite Network SE:Your cover letter is your chance to shine! Tell us why you want to work at Unite Network SE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unite Network SE!
How to prepare for a job interview at Unite Network SE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
