At a Glance
- Tasks: Assist English and German-speaking customers with their inquiries about orders.
- Company: Join a dynamic international customer service team at Unite Network SE.
- Benefits: Enjoy flexible hybrid working, excellent training, and a supportive culture.
- Other info: Great opportunity for personal growth in a vibrant work environment.
- Why this job: Make a difference by helping customers while developing your language skills.
- Qualifications: Fluency in English and C1 level in German; prior customer service experience preferred.
The predicted salary is between 25000 - 32000 € per year.
Unite Network SE is seeking a Customer Service Representative in Cardiff, UK, to join our international customer service team. You will assist English and German-speaking customers with their inquiries regarding orders.
This role requires strong communication skills, fluency in English, and a minimum of C1 level in German. A commercial training background and prior customer service experience are ideal.
We offer a flexible hybrid working model, excellent training opportunities, and a supportive work culture.
Bilingual Customer Care Specialist (EN/DE) – Hybrid Cardiff employer: Unite Network SE
Unite Network SE is an exceptional employer that values its employees by offering a flexible hybrid working model and a supportive work culture in Cardiff. With excellent training opportunities and a focus on personal growth, we empower our bilingual Customer Care Specialists to thrive in their roles while assisting our diverse customer base. Join us to be part of an international team that prioritises meaningful connections and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Care Specialist (EN/DE) – Hybrid Cardiff
✨Tip Number 1
Make sure to brush up on your language skills before the interview. Practising common customer service scenarios in both English and German can really help us stand out during the conversation.
✨Tip Number 2
Research Unite Network SE and their customer service approach. Knowing their values and how they interact with customers will give us an edge and show that we’re genuinely interested in the role.
✨Tip Number 3
Prepare some questions to ask at the end of the interview. This shows our enthusiasm for the position and helps us gauge if the company culture is a good fit for us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and we can keep track of our progress in the hiring process.
We think you need these skills to ace Bilingual Customer Care Specialist (EN/DE) – Hybrid Cardiff
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about helping English and German-speaking customers, make sure to highlight your fluency in both languages. We want to see how you can communicate effectively in your application!
Tailor Your Experience:When you're writing your application, focus on your previous customer service experience. We love seeing how you've handled inquiries and resolved issues in the past, so give us the juicy details!
Be Yourself:Let your personality shine through in your application! We’re looking for someone who fits into our supportive work culture, so don’t be afraid to show us who you are and what makes you unique.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Unite Network SE
✨Brush Up on Your Language Skills
Since this role requires fluency in both English and German, make sure to practice speaking and writing in both languages. Prepare to answer questions in German, as the interviewers will likely assess your language proficiency directly.
✨Know the Company Inside Out
Research Unite Network SE thoroughly. Understand their services, values, and customer service approach. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle difficult customers or resolve issues effectively. Use examples from your past experience to demonstrate your problem-solving skills.
✨Showcase Your Flexibility
With a hybrid working model, it's important to express your adaptability. Share examples of how you've successfully worked in different environments or adjusted to changing circumstances in previous roles. This will highlight your suitability for the position.
