Digital Training Manager

The Role

This role is accountable for defining and delivering the end-to-end technology learning strategy for projects and continuous improvement initiatives across Technology and Transformation. This role ensures that employees are equipped with the skills, knowledge, and confidence to adopt new technologies, systems, and digital ways of working.

Operating across both transformation and business-as-usual (BAU) environments, the role drives continuous, agile technology learning aligned to an IT pillar model, ensuring ongoing capability development beyond initial deployment.

The role spans training scope, design, delivery, and continuous optimisation, embedding training at the heart of transformation to drive sustained adoption and measurable business value.

The Digital Training Manager works closely with senior stakeholders across Technology, Transformation, Change and People Development and Experience to align training with organisational priorities and enable successful technology adoption at scale.

The Digital Training Manager reports into the Business Change Lead.

What You'll Be Doing

• Technology Learning Strategy
  • Own and lead the end-to-end technology training strategy for transformation initiatives and BAU environments
  • Establish a scalable, future-fit digital learning approach supporting enterprise systems, platforms, and tools
  • Ensure alignment to an IT pillar model, enabling consistent and continuous learning across technology domains
  • Define KPIs and use data-driven insights to measure training effectiveness and technology adoption
  • Ensure alignment to wider group learning strategy and principles

  BAU & Continuous Agile Learning

  • Own and evolve ongoing technology training within BAU, ensuring continuous capability development
  • Embed agile learning practices, enabling rapid updates to training in line with system releases and enhancements
  • Support iterative, just-in-time learning approaches that reflect real-time technology changes
  • Partner with product teams and IT pillars to ensure learning evolves alongside technology roadmaps

  Scope & Capability Assessment

  • Conduct detailed technology training needs analysis across impacted business areas
  • Translate system and technology changes into clear, actionable learning requirements
  • Identify digital capability gaps across user groups and functions
  • Prioritise scope based on risk, complexity, and business impact

  Design of Digital Learning Solutions

  • Lead the design of technology-focused training solutions, including:
  • Enterprise systems (Oracle Fusion, Salesforce, Lavanda)
  • Digital workplace tools and productivity platforms
  • Technology-enabled processes and workflows
  • Develop blended learning solutions
  • Ensure learning is practical, scenario-based, and aligned to real system usage
  • Set design standards and governance for all technology learning content

  Delivery & Adoption

  • Oversee delivery of technology training programmes to both relevant Support Services and Operations' teams
  • Manage training rollout aligned to technology deployment milestones
  • Ensure training drives real-world system adoption and performance improvement
  • Work with SMEs, delivery teams, and vendors to execute at scale

  Stakeholder Engagement & Leadership

  • Build strong relationships across Technology, Transformation, Learning and Business teams
  • Act as a trusted advisor on technology learning and digital capability
  • Influence senior stakeholders to prioritise training as a key enabler of transformation success
  • Align learning strategies with product roadmaps and release cycles
• Work closely with the internal learning team to build broader skills-based capability

Change Management Integration

• Embed training within the wider change management strategy
• Drive user adoption and system driven behaviour change through aligned learning and engagement approaches
• Support communications and adoption initiatives linked to new technologies
• Ensure sustained capability beyond go-live

What We're Looking for in You

• Proven experience leading technology or digital training strategies.
• Strong experience delivering training for enterprise systems and digital platforms
• Experience operating within agile environments and continuous delivery models
• Experience managing or leveraging Digital Adoption Platforms
• Strong stakeholder management and ability to influence senior leaders
• Experience integrating training with change management practices
• Ability to translate complex technology concepts into clear, engaging learning

What You'll Get in Return

• A discretionary annual bonus so you can share in the company's success
• 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students

Founded in 1991, Unite Students is the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion.We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students.Employees, students, and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer thatembraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building ahome for success, for both our employees and students, requires exceptional people with passion. Join us as we build better experiences for students that live with us.

We are US.

#J-18808-Ljbffr