At a Glance
- Tasks: Deliver top-notch customer service to international students and agents via various communication channels.
- Company: Join a dynamic team focused on supporting international education.
- Benefits: Hybrid work model, flexible hours, and opportunities for professional growth.
- Other info: Exciting role with potential travel and a vibrant team culture.
- Why this job: Make a real difference in students' lives while developing your sales and customer service skills.
- Qualifications: Fluent Mandarin speaker with customer service experience and strong organisational skills.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a customer‑focused individual to join our International Sales team on a fixed‑term contract through to the end of August 2027. This role is focused on delivering a high standard of service to international students, agents, and customers, while working collaboratively with colleagues across the business.
Contract Details
- Fixed‑term contract
- Start date: ASAP
- End date: August 2027
Working Hours & Shift Pattern
- 37.5 hours per week
- 5‑day working week between Monday and Sunday
- Includes some weekend and Bank Holiday working
- Shifts are 7.5 hours per day between 6:00am and 8:00pm
- Early shifts begin at 6:00am
- Late shifts usually finish at 6:00pm, with occasional shifts ending at 8:00pm
Location
This is a hybrid role, primarily working from home. Attendance at our London office will be required for training and occasional meetings. Some travel within the UK may also be required from time to time.
What you’ll be doing
- Provide excellent customer service to international students and agents, supporting them with accommodation bookings and enquiries across phone, email, WeChat, and webchat.
- Build positive relationships with students, agents, and colleagues while handling queries, complaints, and follow‑ups professionally and efficiently.
- Process bookings, payments, and general administration tasks, ensuring all customer information is accurate and compliant with GDPR regulations.
- Support sales and marketing campaigns while helping to improve sales performance across B2B and B2C channels.
- Work collaboratively with internal teams and external partners to support wider business goals and share market feedback.
Essential
- Native Chinese speaker with fluent written and spoken Mandarin.
- Ability to communicate professionally and confidently with customers and colleagues.
- Flexible approach to working hours to support customers in China when required.
- Strong organisational skills with the ability to manage multiple tasks in a fast‑paced environment.
- Good working knowledge of Microsoft Office and general computer systems.
- Previous experience in a customer service, sales, or administrative role.
- Positive, adaptable, and self‑motivated approach to work.
Desirable
- Experience within the accommodation, hospitality, or education sectors.
- Maintain high standards of productivity, accuracy, and customer satisfaction while meeting team KPIs and company policies.
International Sales Advisor - Mandarin Speaking employer: Unite Group plc
Join our dynamic International Sales team as an International Sales Advisor, where you will thrive in a supportive and collaborative work culture that values customer service excellence. With the flexibility of a hybrid working model based in London, you will have the opportunity to develop your skills while contributing to meaningful interactions with international students and agents. We prioritise employee growth through training and development, ensuring you are well-equipped to succeed in this rewarding role.
StudySmarter Expert Advice🤫
We think this is how you could land International Sales Advisor - Mandarin Speaking
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Unite Group plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Unite Group plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace International Sales Advisor - Mandarin Speaking
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Unite Group plc.
How to prepare for a job interview at Unite Group plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Unite Group plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Unite Group plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
