At a Glance
- Tasks: Ensure student safety, respond to emergencies, and provide excellent customer service during night shifts.
- Company: Unite Students is the UK's largest provider of purpose-built student accommodation, supporting over 70,000 students.
- Benefits: Enjoy a competitive salary, annual bonus, 33 days holiday, and various health and wellbeing perks.
- Other info: This role requires a basic criminal record check before starting.
- Why this job: Make a real impact in students' lives while working in a supportive and inclusive environment.
- Qualifications: Strong communication skills, calm under pressure, and a passion for creating a safe community.
The predicted salary is between 31254 - 33152 £ per year.
Working hours: 31.5 hours per week working 3 days out of 7 between the hours of 10pm and 7am. Weekends will be required on a rota basis.
As a Student Safety Team Member, you'll play a key part in keeping our students and buildings safe, comfortable, and welcoming throughout the night. You'll be the reassuring presence that helps students feel supported, cared for, and at home. You'll work closely with Student Safety Team Leader and your peers across the cluster, making a real impact every day. Every shift brings something different? from doing safety patrols and updating Excel handovers, to responding to emails or supporting a student who needs help in the early hours. It's a role where you'll stay calm under pressure, connect with people, and make a real difference every night.
Your impact
Whilst no two nights are the same at Unite Students, here's a flavour of what you'll be responsible for in this role:
- Be a friendly face and first point of contact for students who need support or reassurance overnight.
- Keep our buildings and everyone in them safe, responding calmly to incidents or emergencies such as fire alarms, noise complaints, or maintenance issues.
- Help students feel welcome, respected, and cared for - always treating everyone with empathy and professionalism.
- Work closely with day and night teams to ensure seamless service and handovers.
- Take pride in maintaining tidy, safe, and well-kept spaces.
- Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Your background
You don't need to fit a box or follow a traditional path - what matters most is your mindset. We're looking for curiosity, openness to learning, and the drive to make a difference. Whether you're solving problems, leading change, or supporting our students day-to-day, it's your attitude and approach that will help shape something bigger.
To be successful in this role, you will:
- Enjoy connecting with people and creating a safe, inclusive environment,
- Stay composed and confident when faced with unexpected challenges,
- Take pride in doing what's right and supporting others
- Preferred, have experience in a customer service role or residential environment - though this isn’t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere
Why it's great to work with US!
In this values-led organisation, you'll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we'll help you build skills, confidence and a career you're proud of.
We believe that everyone thrives when they're able to bring the best version of themselves to work. So, alongside a competitive salary [you might add a salary or salary range here], we've built a culture and a reward package to support you in bringing your full, authentic self to work, including:
- A performance-related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
- A generous pension scheme where contributions between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure that you're supported as much as possible when you need it
- Free volunteering day per year to make a difference!
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
There's even more to enjoy - find the full benefits package on our careers page.
Alongside all these great benefits to support you, we also want to ensure that we're supporting your family too. You'll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you!
Once you've joined US, you'll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as wider catalogue to explore and elevate yourself and your career!
If you're expecting ordinary, then think again. We're US, we're different - and we're proud of it. How far you could go? Join US and find out.
Student Safety Team Member employer: Unite Foundation
Unite Students is an exceptional employer, offering a supportive and inclusive work culture in the heart of Edinburgh. As a Safety Team Member, you will enjoy competitive pay, generous benefits including a discretionary bonus, extensive holiday allowance, and a commitment to your professional growth through learning opportunities. Join a team that values individuality and fosters a sense of belonging, making a meaningful impact on the lives of students while ensuring their safety and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Student Safety Team Member
✨Tip Number 1
Familiarise yourself with the specific safety protocols and emergency procedures relevant to student accommodation. This knowledge will not only help you during the interview but also demonstrate your commitment to ensuring student safety.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to communicate effectively and remain calm under pressure is crucial for this role.
✨Tip Number 3
Research Unite Students' values and culture thoroughly. Understanding their commitment to inclusion and community will allow you to align your responses during the interview, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Student Safety Team Member
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of a Safety Team Member. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in safety, customer service, or emergency response. Use specific examples to demonstrate your ability to handle pressure and provide excellent service.
Showcase Your Skills:Make sure to mention your communication and listening skills, as well as your ability to work both independently and as part of a team. These are key attributes for the role, so provide examples of how you've demonstrated these in past roles.
Personalise Your Application:Address your application to the hiring team at Unite Students and express your enthusiasm for their values and mission. A personal touch can make your application stand out and show that you are genuinely interested in the position.
How to prepare for a job interview at Unite Foundation
✨Show Your Commitment to Safety
Make sure to express your understanding of the importance of safety in a student environment. Share any relevant experiences where you had to ensure safety or respond to emergencies, as this will demonstrate your suitability for the role.
✨Demonstrate Excellent Communication Skills
Since communication is key in this role, prepare examples of how you've effectively communicated in past situations. Highlight your ability to listen and respond calmly under pressure, which is crucial for a Safety Team Member.
✨Emphasise Teamwork and Independence
Be ready to discuss your experience working both independently and as part of a team. This role requires a balance of both, so share specific instances where you thrived in either scenario.
✨Align with Company Values
Research Unite Students' values and culture, and be prepared to discuss how your personal values align with theirs. Showing that you share their passion for creating a supportive environment will make a strong impression.
