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- Tasks: Ensure student safety, respond to emergencies, and provide excellent customer service.
- Company: Unite Students is the UK's largest provider of purpose-built student accommodation.
- Benefits: Enjoy 33 days paid holiday, a discretionary bonus, and various health and wellbeing perks.
- Why this job: Make a real impact while working in a friendly, inclusive environment with diverse teams.
- Qualifications: Excellent communication skills, calm under pressure, and a passion for student welfare.
- Other info: All new hires must complete a basic criminal record check.
The predicted salary is between 25004 - 26522 £ per year.
Overview
Working hours: 17 hours, working 2 days out of 7 from Monday to Sunday, between the hours of 10pm and 7am.
As a Student Safety Team Member, you’ll play a key part in keeping our students and buildings safe, comfortable, and welcoming throughout the night. You’ll be the reassuring presence that helps students feel supported, cared for, and at home. You’ll work closely with the Student Safety Team Leader and your peers across the cluster, making a real impact every day. Every shift brings something different – from doing safety patrols and updating Excel handovers, to responding to emails or supporting a student who needs help in the early hours. It’s a role where you’ll stay calm under pressure, connect with people, and make a real difference every night.
- Be a friendly face and first point of contact for students who need support or reassurance overnight.
- Keep our buildings and everyone in them safe, responding calmly to incidents or emergencies such as fire alarms, noise complaints, or maintenance issues.
- Help students feel welcome, respected, and cared for – always treating everyone with empathy and professionalism.
- Work closely with day and night teams to ensure seamless service and handovers.
- Take pride in maintaining tidy, safe, and well-kept spaces.
- Support wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Your background
You don’t need to fit a box or follow a traditional path – what matters most is your mindset. We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day-to-day, it’s your attitude and approach that will help shape something bigger.
To be successful in this role, you will:
- Enjoy connecting with people and creating a safe, inclusive environment.
- Stay composed and confident when faced with unexpected challenges.
- Take pride in doing what’s right and supporting others.
- Preferred, have experience in a customer service role or residential environment – though this isn’t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
Why it’s great to work with US!
In this values-led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next, we’ll help you build skills, confidence, and a career you’re proud of.
We believe that everyone thrives when they’re able to bring the best version of themselves to work. So, alongside a competitive package, we’ve built a culture and a reward package to support you in bringing your full, authentic self to work, including:
- A performance-related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and up to 5 additional days for long service (FTE equivalent)
- A generous pension scheme where contributions between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure that you’re supported as much as possible when you need it
- Free volunteering day per year to make a difference
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted rate
There’s even more to enjoy – find the full benefits package on our careers page.
Alongside all these great benefits to support you, we also want to ensure that we’re supporting your family too. You’ll also have access to 20% student rent at any of our direct-let properties for your children, siblings, their children, or any student who depends on you.
Once you’ve joined US, you’ll also gain access to an extensive suite of essential learning to get you ready to take on your day-to-day, as well as a wider catalogue to explore and elevate yourself and your career!
If you’re expecting ordinary, then think again. We’re US, we’re different – and we’re proud of it. How far you could go? Join US and find out.
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Student Safety Team Member employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Safety Team Member
✨Tip Number 1
Familiarise yourself with the specific safety protocols and emergency procedures relevant to student accommodation. This knowledge will not only help you during the interview but also demonstrate your commitment to ensuring student safety.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Being able to articulate these experiences will highlight your ability to remain calm under pressure, which is crucial for this role.
✨Tip Number 3
Connect with current or former Safety Team Members on platforms like LinkedIn. They can provide insights into the role and company culture, which can be invaluable during your application process.
✨Tip Number 4
Research Unite Students' values and mission statement thoroughly. Aligning your personal values with theirs in your discussions will show that you're a good fit for their team and passionate about creating a safe environment for students.
We think you need these skills to ace Student Safety Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Safety Team Member. Highlight your ability to ensure safety, provide excellent customer service, and respond effectively to emergencies in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, ability to work under pressure, and any relevant experience in safety or customer service roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for creating a safe environment for students. Mention specific examples of how you've handled similar situations in the past and express your enthusiasm for joining Unite Students.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unite Foundation
✨Show Your Commitment to Safety
Make sure to express your understanding of the importance of safety in a student accommodation setting. Share any relevant experiences where you ensured safety or handled emergencies effectively.
✨Demonstrate Excellent Communication Skills
Since communication is key in this role, prepare examples of how you've successfully communicated in past situations. Highlight your ability to listen and respond calmly under pressure.
✨Emphasise Teamwork and Independence
Discuss your ability to work both independently and as part of a team. Provide examples of how you've balanced these skills in previous roles, especially in high-pressure environments.
✨Align with Company Values
Familiarise yourself with Unite Students' values and culture. Be ready to discuss how your personal values align with theirs, particularly regarding inclusivity and creating a supportive environment for students.