At a Glance
- Tasks: Be the friendly face that supports students and creates a welcoming environment.
- Company: Join a values-led organisation dedicated to student wellbeing and community.
- Benefits: Enjoy competitive salary, generous leave, and health benefits.
- Other info: Access to training, volunteering opportunities, and discounts for family members.
- Why this job: Make a real impact on students' lives while building your career.
- Qualifications: Excellent customer service skills and a warm, approachable attitude.
The predicted salary is between 30000 - 40000 € per year.
Be the friendly face that makes every student feel at home.
Location: London North
Contract Type: Permanent
Working hours: 37.5 hours per week, working 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
As a Student Experience Team Member, you’ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You’ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences—from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you’ll make a real impact, connecting with students, driving bookings, and helping build a place they’re proud to call home.
Your impact
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support when needed.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping to deliver community‑building events with Resident Ambassadors.
- Maintaining a safe, clean, and well‑kept environment that students can be proud to call home.
- Work closely with day and night teams to ensure seamless service and handovers.
- Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Your background
You don’t need to fit a box or follow a traditional path – what matters most is your mindset. We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day‑to‑day, it’s your attitude and approach that will help shape something bigger.
To be successful in this role, you will:
- Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
- Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
- Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
- Take pride in doing what’s right and supporting others.
- Preferred, have experience in a customer service role or residential environment – though this isn’t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
- Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.
Why it’s great to work with US!
In this values‑led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we’ll help you build skills, confidence and a career you’re proud of.
Benefits
We believe that everyone thrives when they’re able to bring the best version of themselves to work. So, alongside a competitive salary, we built a culture and a reward package to support you in bringing your full, authentic self to work, including:
- A performance‑related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
- A generous pension scheme where contributions between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents
- Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure that you’re supported as much as possible when you need it
- Free volunteering day per year to make a difference!
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
There’s even more to enjoy – find the full benefits package on our careers page. Alongside all these great benefits to support you, we also want to ensure that we’re supporting your family too. You’ll also have access to 20% student rent at any of our direct‑let properties for your children, siblings, their children, or any student of dependents on you! Once you’ve joined US, you’ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as a wider catalogue to explore and elevate yourself and your career! If you’re expecting ordinary, then think again. We’re US, we’re different – and we’re proud of it. How far could you go? Join US and find out.
Student Experience Team Member - Mandarin Speaker employer: Unite Foundation
At Unite Students, we pride ourselves on creating a warm and inclusive environment where every team member plays a vital role in shaping vibrant student communities. Located in the heart of London North, we offer a supportive work culture that values personal growth, with extensive training opportunities and a comprehensive benefits package including generous leave, performance bonuses, and family-friendly policies. Join us to make a meaningful impact while enjoying a fulfilling career in a dynamic and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Student Experience Team Member - Mandarin Speaker
✨Tip Number 1
Get to know the company culture! Before your interview, check out Unite Students' social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a welcoming environment, think of examples from your past where you've made someone feel at home or resolved an issue. Share these stories during your interview to show you're the perfect fit!
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think about times when you've had to act quickly to resolve a situation. Highlighting your ability to handle challenges will show that you can keep students happy and safe.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and leave a positive impression.
We think you need these skills to ace Student Experience Team Member - Mandarin Speaker
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and approachability in your words.
Tailor Your Application:Make sure to highlight your customer service skills and any relevant experience you have. Connect your past roles to what we’re looking for in a Student Experience Team Member – it’ll make your application stand out!
Show Your Passion:We love candidates who are genuinely excited about creating a welcoming environment for students. Share why you’re passionate about this role and how you can contribute to our vibrant community.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands and helps us get to know you better.
How to prepare for a job interview at Unite Foundation
✨Know Your Role
Before the interview, make sure you understand what being a Student Experience Team Member entails. Familiarise yourself with the responsibilities listed in the job description, like providing excellent customer service and creating a welcoming environment. This will help you tailor your answers to show how you can meet these expectations.
✨Showcase Your People Skills
Since this role is all about connecting with students, be ready to share examples of how you've built rapport in previous roles. Think of specific situations where you’ve gone above and beyond to help someone or create a positive experience. This will demonstrate your warm and approachable nature.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like resolving student issues or managing multiple tasks. Practise your responses by thinking through real-life scenarios where you’ve successfully navigated challenges. This will show your problem-solving skills and ability to act quickly.
✨Embrace the CARE Principles
Familiarise yourself with the CARE principles: Connect, Act, Respect, and Encourage. Be prepared to discuss how you embody these values in your work. Sharing personal anecdotes that reflect these principles will highlight your alignment with the company culture and your commitment to making a difference.
