Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with students, organise events, and provide a welcoming reception service.
- Company: Unite Students is the UK's largest provider of student accommodation, fostering a vibrant community.
- Benefits: Enjoy 33 days paid holiday, a bonus scheme, and health benefits including gym discounts.
- Why this job: Make a real impact in students' lives while working in a supportive and inclusive environment.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Fixed term contract for 7.5 months, with weekend shifts on a rota basis.
The predicted salary is between 25163 - 26681 £ per year.
Salary: £25,163 - £26,681 per annum (depending on experience), plus bonus and benefits.
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
Fixed Term Contracts for 7.5 months.
The role: Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you’ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we’re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you’ll be happy to chat to our students and answer their questions
- You’ll also have great time management and organisational skills
What You’ll Get in Return:
- A discretionary annual bonus so you can share in the company’s success
- 33 days’ paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students: Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone: We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Student Experience Team Member employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Member
✨Tip Number 1
Familiarise yourself with the student accommodation landscape in the UK. Understanding the needs and challenges faced by students can help you connect better during interviews and demonstrate your genuine interest in enhancing their experience.
✨Tip Number 2
Showcase your communication skills by engaging with current students or recent graduates. Ask them about their experiences and what they value in a customer service role, which will give you insights to discuss during your interview.
✨Tip Number 3
Prepare examples of how you've successfully managed time and organised events in previous roles. This will highlight your organisational skills and ability to multitask, which are crucial for the Customer Experience Team Member position.
✨Tip Number 4
Research Unite Students' values and culture thoroughly. Be ready to discuss how your personal values align with theirs, especially regarding inclusion and creating a positive environment for students, as this will resonate well with the hiring team.
We think you need these skills to ace Student Experience Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Student Experience Team Member. Emphasise your communication skills, organisational abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for helping students. Mention specific examples of how you've positively impacted others in previous roles or situations, as this aligns with the company's values.
Showcase Your Team Spirit: In your application, highlight experiences where you worked effectively in a team. Unite Students values collaboration, so demonstrating your ability to work well with others will strengthen your application.
Prepare for the Interview: If selected for an interview, be ready to discuss scenarios where you've provided excellent customer service or resolved conflicts. Think about how you can demonstrate your positive attitude and caring nature during the conversation.
How to prepare for a job interview at Unite Foundation
✨Show Your Warmth
As a Student Experience Team Member, you'll need to demonstrate your caring and warm personality. Be sure to convey your positive attitude during the interview, as this role is all about making meaningful connections with students.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle various student interactions or events.
✨Highlight Your Organisational Skills
Since the role involves planning events and managing time effectively, be prepared to share examples of how you've successfully organised activities or managed multiple tasks in previous roles or experiences.
✨Demonstrate Your Adaptability
The job promises variety, so it's important to show that you're adaptable and can thrive in changing situations. Share experiences where you've had to think on your feet or adjust plans quickly to meet the needs of others.
