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- Tasks: Welcome students, organise events, and provide support in a vibrant team environment.
- Company: Join Unite Students, the UK's largest student accommodation provider with a friendly culture.
- Benefits: Enjoy competitive pay, generous holiday, health perks, and a bonus scheme.
- Why this job: Make a real impact on students' lives while developing your skills in a dynamic role.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Be part of an inclusive team that values individuality and growth.
The predicted salary is between 15098 - 16008 £ per year.
Student Experience Team Member
Be the friendly face that makes every student feel at home.
Contract Type: Permanent
Working hours: 15 hours per week, working 2 days out of 7, between the hours of 7am and 10pm. Working mostly weekends but some weekdays required.
As a Student Experience Team Member, you’ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You’ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences?from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you’ll make a real impact, connecting with students, driving bookings, and helping build a place they’re proud to call home.
Your impact
Whilst no two days are the same at Unite Students, here’s a flavour of what you’ll be responsible for in this role:
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support when needed.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping to deliver community-building events with Resident Ambassadors.
- Maintaining a safe, clean, and well-kept environment that students can be proud to call home.
- Work closely with day and night teams to ensure seamless service and handovers.
- Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Your background
You don’t need to fit a box or follow a traditional path – what matters most is your mindset. We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day-to-day, it’s your attitude and approach that will help shape something bigger.
To be successful in this role, you will:
- Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
- Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
- Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
- Take pride in doing what’s right and supporting others.
- Preferred, have experience in a customer service role or residential environment – though this isn’t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
- Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.
Why it’s great to work with US!
In this values-led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we’ll help you build skills, confidence and a career you’re proud of.
We believe that everyone thrives when they’re able to bring the best version of themselves to work. So, alongside a competitive salary, we built a culture and a reward package to support you in bringing your full, authentic self to work, including:
- A performance-related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
- A generous pension scheme where contributions between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure that you’re supported as much as possible when you need it
- Free volunteering day per year to make a difference!
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
There’s even more to enjoy – find the full benefits package on our careers page.
Alongside all these great benefits to support you, we also want to ensure that we’re supporting your family too. You’ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you!
Once you’ve joined US, you’ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as wider catalogue to explore and elevate yourself and your career!
If you’re expecting ordinary, then think again. We’re US, we’re different – and we’re proud of it. How far you could go? Join US and find out.
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Student Experience Team Member employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Unite Students. Understand their values and culture, and think about how you can contribute to their mission of creating a welcoming environment for students.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Team Member, you'll need to chat with students regularly. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you've successfully managed events or tasks. This will help demonstrate that you're the perfect fit for planning and running events for students.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Unite Students team. Don’t miss out on this opportunity!
We think you need these skills to ace Student Experience Team Member
Some tips for your application 🫡
Be Yourself: We want to see the real you! When writing your application, let your personality shine through. Share your experiences and what makes you a caring, warm person who’s ready to engage with our students.
Tailor Your Application: Make sure to align your skills and experiences with what we’re looking for in a Customer Experience Team Member. Highlight your excellent communication skills and any relevant experience in customer service or event planning.
Show Your Passion: Let us know why you’re excited about this role! Whether it’s your love for helping others or your enthusiasm for creating memorable experiences, we want to hear about it in your application.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this fantastic opportunity!
How to prepare for a job interview at Unite Foundation
✨Know the Company Culture
Before your interview, take some time to research Unite Students and their values. They pride themselves on inclusion and creating a positive environment, so be ready to discuss how you can contribute to that culture.
✨Showcase Your Communication Skills
As a Customer Experience Team Member, you'll need to communicate effectively with students. Prepare examples of how you've successfully interacted with others in previous roles or experiences, highlighting your warm and caring nature.
✨Demonstrate Organisational Skills
This role involves planning events and managing various tasks. Think of specific instances where you've successfully organised activities or managed your time well, and be ready to share those stories during the interview.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like helping a locked-out student or planning a welcome party. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to create a welcoming atmosphere.