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- Tasks: Engage with students, organise events, and provide a welcoming reception service.
- Company: Unite Students is the UK's largest provider of student accommodation, fostering a vibrant community.
- Benefits: Enjoy 33 days paid holiday, a bonus scheme, and health benefits including gym discounts.
- Why this job: Make a real impact in students' lives while working in a supportive and inclusive environment.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Join a Gold Investors in People rated company committed to diversity and inclusion.
The predicted salary is between 15097 - 16008 £ per year.
10-09-2025
Customer Experience Team Member
Location: Cardiff
Salary: £15,097 – 16,008 per annum (depending on experience), plus bonus and benefits
Hours: 22.5 hours per week. Working weekends and one weekday, between the hours of 7am and 10pm. .
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you`ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we`re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you`ll be happy to chat to our students and answer their questions
- You`ll also have great time management and organisational skills
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
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Student Experience Team Member employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during any interviews or discussions, showcasing that you are a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your excellent communication skills and ability to manage time effectively. Think about situations where you’ve successfully interacted with others or organised events, as these will resonate well with the role.
✨Tip Number 3
Show your enthusiasm for student life and community engagement. Research local events or popular spots in Cardiff that students enjoy, and be ready to discuss how you could enhance the student experience through your knowledge and passion.
✨Tip Number 4
Network with current or former employees of Unite Students if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Student Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Unite Students is looking for in a Customer Experience Team Member. Highlight the key responsibilities and required skills in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise your communication skills, time management, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you have positively impacted others in previous roles or experiences.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Unite Foundation
✨Show Your Warmth
As a Student Experience Team Member, you'll need to demonstrate your caring and warm personality. Be sure to convey your positive attitude during the interview, as this role is all about making meaningful connections with students.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you would handle various student interactions or events.
✨Highlight Organisational Skills
Time management and organisational skills are key in this role. Prepare examples of how you've successfully managed multiple tasks or events in the past, showcasing your ability to stay organised under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've helped others or resolved conflicts, and be ready to share these experiences to illustrate your suitability for the role.
