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- Tasks: Lead a team to deliver exceptional service and manage student accommodation operations.
- Company: Join Unite Students, the UK's largest provider of purpose-built student accommodation.
- Benefits: Enjoy 25 days paid holiday, a generous pension scheme, and health & wellbeing perks.
- Why this job: Be part of a progressive company that values diversity and fosters career development.
- Qualifications: Looking for passionate leaders with great potential and a commitment to inclusion.
- Other info: All new hires must complete a basic criminal record check.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for leading teams delivering exceptional customer service, and value and show concern for others? If you are looking for a new and exciting opportunity in a company that will support and encourage you to develop your career, then we have room for you!
We are Unite Students , a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for talented people leaders with great potential to join us as Student Experience Managers , and help us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success.
You will manage a cluster of buildings and be responsible for the delivery of the regional operational, commercial and people strategies at a property level. You will support the General Manager to deliver improved service, safety, and sales performance, effectively manage your budget and costs, and create an inclusive environment where both our students and our people can thrive.
You will be able to:
- Articulate and advocate the organisation’s vision and strategic plans to your team to help deliver change.
- Adapt your style to inspire, engage, and motivate your team in varying situations.
- Apply a consistent set of practices to identify team performance and gaps, build core competencies and improve overall employee performance.
- Manage your own and your team’s workload and pressure, and adapt to evolving situations by seeking alternative approaches.
- Adjust current working processes and generate new ideas in response to transformational changes and demands.
- Build a network and collaborate with cross-functional teams with diverse expertise and capabilities.
- Champion diversity and inclusion and build solutions based on unique contributions from colleagues from various backgrounds.
- Reflect on your own capabilities and behaviours, participate in development activities, and use feedback to support your performance and development.
What You’ll Get in Return
- A discretionary annual bonus so you can share in the company’s success.
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save.
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends.
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling us home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We’re proud to be an employer that embraces individuality , and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping us safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
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Student Experience Manager employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Manager
✨Tip Number 1
Show your passion for customer service and team leadership during the interview. Share specific examples of how you've successfully led teams in the past, focusing on your ability to inspire and motivate others.
✨Tip Number 2
Familiarize yourself with Unite Students' values and culture. Be prepared to discuss how you can contribute to their commitment to diversity and inclusion, as well as how you can help create an environment where everyone thrives.
✨Tip Number 3
Demonstrate your adaptability by discussing situations where you've successfully managed change or transformed processes. Highlight your problem-solving skills and your ability to adjust to evolving circumstances.
✨Tip Number 4
Network with current or former employees of Unite Students if possible. This can provide you with valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Student Experience Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Student Experience Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experiences that demonstrate your leadership skills, customer service excellence, and ability to manage teams. Use specific examples that showcase your achievements in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating inclusive environments and leading teams. Mention how you can contribute to Unite Students' vision and values, and provide examples of how you've successfully managed teams in the past.
Showcase Your Values: In both your CV and cover letter, emphasize your commitment to diversity and inclusion. Share any relevant experiences that demonstrate your ability to create a collaborative culture and support the development of your team members.
How to prepare for a job interview at Unite Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to support customers or team members.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you inspire and motivate teams. Highlight instances where you successfully managed a team, adapted to challenges, and achieved results together.
✨Emphasize Inclusivity and Diversity
Since the company values diversity and inclusion, be ready to talk about how you have championed these principles in your previous roles. Share examples of how you created an inclusive environment for your team.
✨Be Ready to Discuss Change Management
The role involves adapting to evolving situations. Prepare to discuss how you've handled change in the past, including any strategies you used to manage transitions smoothly and effectively.
