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For Companies At a Glance
- Tasks: Lead teams to deliver exceptional customer service and create a thriving environment for students.
- Company: Join Unite Students, the UK's largest provider of purpose-built student accommodation.
- Benefits: Enjoy competitive pay, generous holiday, health perks, and a supportive work culture.
- Why this job: Make a real impact on student experiences while developing your leadership skills.
- Qualifications: Passion for customer service and team leadership; experience is a plus.
- Other info: Be part of a diverse, inclusive team that values individuality and growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Do you have a passion for leading teams delivering exceptional customer service, and value and show concern for others? If you are looking for a new and exciting opportunity in a company that will support and encourage you to develop your career, then we have room for you!
We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for talented people leaders with great potential to join us as Student Experience Managers and help us build a world-class operation that exceeds the expectations of our customers whilst leading your own team to success.
You will manage a cluster of buildings and be responsible for the delivery of the regional operational, commercial and people strategies at a property level. You will support the General Manager to deliver improved service, safety, and sales performance, effectively manage your budget and costs, and create an inclusive environment where both our students and our people can thrive.
Responsibilities
- Articulate and advocate the organisations vision and strategic plans to your team to help deliver change
- Adapt your style to inspire, engage, and motivate your team in varying situations
- Apply a consistent set of practices to identify team performance and gaps, build core competencies and improve overall employee performance
- Manage your own and your team`s workload and pressure, and adapt to evolving situations by seeking alternative approaches
- Adjust current working processes and generate new ideas in response to transformational changes and demands
- Build a network and collaborate with cross functional teams with diverse expertise and capabilities
- Champion diversity and inclusion and build solutions based on unique contributions from colleagues from various backgrounds
- Reflect on your own capabilities and behaviours, participate in development activities, and use feedback to support your performance and development
What Youll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
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Student Experience Manager employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Unite Students on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Unite Students' values and culture. Think about how your experiences align with their mission of creating an inclusive environment. Show them you’re not just a fit for the role, but for the company too!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired and motivated teams in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Student Experience Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for exceptional customer service shine through. We want to see how you value and show concern for others, so share specific examples that highlight your commitment to creating great experiences.
Tailor Your Application: Make sure to tailor your application to the Student Experience Manager role. Use the job description as a guide and align your skills and experiences with the responsibilities mentioned. This shows us that you understand what we’re looking for!
Be Authentic: We love individuality! Don’t be afraid to let your personality come through in your application. Share your unique perspective and how it can contribute to our inclusive culture at Unite Students.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Unite Foundation
✨Know the Company Inside Out
Before your interview, take some time to research Unite Students thoroughly. Understand their values, mission, and the specifics of the Student Experience Manager role. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Student Experience Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully motivated and inspired others. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your ability to adapt your leadership style.
✨Emphasise Inclusivity and Diversity
Unite Students values diversity and inclusion, so be ready to discuss how you've championed these principles in your previous roles. Share specific instances where you've created an inclusive environment or worked with diverse teams to achieve common goals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions that demonstrate your interest in the role and the company. Ask about their strategies for improving student experience or how they support employee development. This shows you're not just looking for any job, but are genuinely interested in contributing to their mission.
