Student Experience Team Member in Southsea

Be the friendly face that makes every student feel at home.

Location: Portsmouth

Contract Type: Permanent

Working hours: 20 hours per week, working 3 days out of 7, between the hours of 6am and 9pm. The standard shift pattern for this role will be working one evening shift on a weekday, and working Saturday and Sunday each week on either an early shift or late shift on a rotational basis.

As a Student Experience Team Member, you’ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You’ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences: from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you’ll make a real impact, connecting with students, driving bookings, and helping build a place they’re proud to call home.

Your impact

• Providing a friendly front of house reception and building strong rapport with students.
• Responding quickly to student feedback and guiding them to the right support when needed.
• Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
• Helping to deliver community-building events with Resident Ambassadors.
• Maintaining a safe, clean, and well-kept environment that students can be proud to call home.
• Work closely with day and night teams to ensure seamless service and handovers.
• Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
• Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.

Your background

• You don’t need to fit a box or follow a traditional path – what matters most is your mindset. We’re looking for curiosity, openness to learning, and the drive to make a difference.
• Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
• Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
• Possess strong time-management and organisational skills to handle multiple responsibilities efficiently.
• Take pride in doing what’s right and supporting others.
• Preferred: experience in a customer service role or residential environment – though this isn’t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
• Take ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.

Benefits

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
• A generous pension scheme where contributions range from 4% to 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme giving you access to purchase Unite Students shares at a discounted rate
• Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
• An Employee Assistance Programme (EAP) to ensure you’re supported as much as possible when you need it
• Free volunteering day per year to make a difference!
• Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
• Access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student you depend on.
• Extensive suite of essential learning to get you ready to take on your day-to-day, as well as a wider catalogue to explore and elevate yourself and your career.