Hours: 37.5 hours per week. Leasing Associates work 5 days out of 7, between the hours of 8am and 8pm. Weekends will be required on a rota basis.
The role
Join Unite Group and be part of our friendly team. Your top priorities will be delivering an outstanding leasing journey whilst providing excellent customer service. As a Leasing Associate, you will have the opportunity to make a real impact at work, enriching lives with meaningful interactions.
In this BTR environment, you'll be supporting a diverse community of residents, building long-term relationships and ensuring they feel at home from the moment they enquire through to move-in and beyond.
What you'll be doing as a Leasing Associate
- Manage all new enquiries, viewings and the lettings process, including renewals.
- Manage the resident contracting process, ensuring compliance with all standards, legislation and Unite processes, controls and policies.
- Manage applicant checks, including referencing, ensuring that applicants are correctly screened and commercial risk managed.
- Undertake inspections of both occupied and vacant properties, to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
- Manage Rightmove listings: Regularly monitor how many and for how long properties are online.
- Complete weekly competitor analysis on the local market.
- Prepare show homes for viewings.
- Support the ongoing function of the office and availability to residents by manning phones, lobby spaces and adopting different roles if required due to holiday cover.
- Organise and attend events held for residents.
- Act as a positive ambassador for the Unite Group offer at all available opportunities.
- Assist team members with ad hoc tasks where required.
What we're looking for
- A caring, warm person with a positive attitude.
- An excellent communicator; as a Leasing Associate you'll be happy to chat to our students and answer their questions.
- You’ll also have great time management and organisational skills.
What you'll get in return
- An annual bonus so you can share in the company’s success.
- 5 weeks paid holiday per year, plus bank holidays.
- Pension scheme - based on how much you save, we’ll contribute 1% more.
- Shared Parental Leave - 18 weeks full pay.
- We’ve earned a Gold award for Investors in People, so you’ll be working for an employer who really cares about you and your career.
- Other benefits include ShareSave, Bike to Work, Charity Match, amazing discounts and more!
As part of our commitment to safeguarding our residents, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Group. Any offer of employment will be subject to a satisfactory criminal record check result.
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