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For Companies At a Glance
- Tasks: Engage with students, organise events, and provide a welcoming reception service.
- Company: Join Unite Students, the UK's largest student accommodation provider.
- Benefits: Enjoy a competitive salary, generous holiday, and health benefits.
- Why this job: Make a real impact on student lives in a vibrant team environment.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Be part of an inclusive culture that celebrates individuality and growth.
The predicted salary is between 21500 - 29000 £ per year.
Salary: £25,164 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you'll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we're looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you'll be happy to chat to our students and answer their questions
- You'll also have great time management and organisational skills
What You'll Get in Return:
- A discretionary annual bonus so you can share in the company's success
- 33 days' paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students:
Founded in 1991, Unite Students is a FTSE 100 business and the UK's largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn't just what we do but who we are. People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone: We're proud to be an employer that embraces individuality, and we're passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people.
Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what's right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Student Experience Team Member in Leicester employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Experience Team Member in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Unite Students' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Team Member, you'll need to chat with students all day. Try role-playing common scenarios with friends or family to boost your confidence and get comfortable with different types of conversations.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past where you've successfully managed events or tasks. Be ready to share these during your interview to demonstrate how you can contribute to planning and running events for students.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re enthusiastic about the role and keen to join the team at Unite Students.
We think you need these skills to ace Student Experience Team Member in Leicester
Some tips for your application 🫡
Be Yourself: We want to see the real you! When writing your application, let your personality shine through. Share your experiences and what makes you a caring, warm person who’s ready to engage with our students.
Show Off Your Communication Skills: As a Customer Experience Team Member, communication is key. Use your application to demonstrate how you’ve effectively communicated in past roles or situations. A friendly tone can go a long way!
Highlight Your Organisational Skills: We’re looking for someone with great time management and organisational skills. In your application, give examples of how you’ve successfully managed multiple tasks or events. This will show us you’re up for the varied challenges of the role!
Apply Through Our Website: Ready to take the plunge? Make sure to apply through our website for the best chance of success. We can’t wait to see your application and hopefully welcome you to our team!
How to prepare for a job interview at Unite Foundation
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Experience Team Member entails. Familiarise yourself with the responsibilities like conducting flat viewings and planning events. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, think of examples from your past where you've successfully interacted with others. Whether it’s helping a friend or organising an event, be ready to share these experiences to demonstrate your ability to connect with students.
✨Emphasise Your Organisational Skills
Time management and organisation are key for this position. Prepare to discuss how you manage your time effectively, perhaps by sharing a specific instance where you juggled multiple tasks successfully. This will highlight your ability to thrive in a varied work environment.
✨Bring Your Positive Attitude
Unite Students values a warm and caring approach. During the interview, let your personality shine through! Share your passion for helping others and creating a welcoming atmosphere. A positive attitude can set you apart from other candidates.
