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- Tasks: Support and deliver IT infrastructure, ensuring smooth operations and project delivery.
- Company: Join Unite Students, a leading provider in student accommodation with a vibrant culture.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on collaboration and continuous learning.
- Why this job: Be part of a high-performing team and make a real impact on IT infrastructure.
- Qualifications: Experience in 2nd line IT support and knowledge of key infrastructure technologies.
The predicted salary is between 40000 - 50000 £ per year.
This role lies within the IT Operations team and is pivotal in supporting and delivering Unite Students IT infrastructure. The IT Infrastructure team at Unite Students complete the full design, implementation and BAU stages of IT infrastructure. Reporting to the IT Infrastructure manager, this is a hands‑on role in an extremely high performing team, covering a plethora of infrastructure technologies for both day‑to‑day support and maintenance and end‑to‑end project delivery.
What You’ll Be Doing
- Always achieve SLA adherence on infrastructure hosted systems.
- Act as a point of escalation for Unite Students infrastructure, helping the business to quickly and effectively solve infrastructure related issues.
- Complete assigned project and work package requirements to time, quality and within Unite Students infrastructure standards.
- Be the main conduit for initial infrastructure queries coming from other internal teams.
- Work within an ITIL led environment across all disciplines (Incident / Problem / Change / Capacity Management etc.).
- Share responsibility for the internal and external IT infrastructure including hosting/operations, availability management, capacity management, backups and disaster recovery/continuity planning.
- Work collaboratively with other members of infrastructure, service desk and wider IT / business teams, ensuring both designed purpose and operational effectiveness of the infrastructure delivered and/or supported.
- Quickly understand and support new infrastructure patterns and technology, learning new technical skills where appropriate and watching external trends and opportunities that will benefit Unite Students.
What We’re Looking for in You
- Experience within a 2nd line enterprise IT infrastructure support/project team.
- Design and support experience of at least 3 of the following vendors’ products: Microsoft, RedHat, VMware, PaloAlto, SQL, AWS, Azure, On Prem.
IT Infrastructure Engineer employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Infrastructure Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding the latest trends in infrastructure technology. We recommend practising common interview questions and scenarios related to ITIL processes and infrastructure management.
✨Tip Number 3
Showcase your hands-on experience! Be ready to discuss specific projects you've worked on, especially those involving Microsoft, VMware, or AWS. Highlight how you’ve contributed to SLA adherence and problem-solving in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Infrastructure Engineer role. Highlight your experience with the specific technologies mentioned in the job description, like Microsoft, VMware, or AWS. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT infrastructure and how your previous experiences make you a great fit for our team. Don’t forget to mention any relevant projects you've worked on!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled infrastructure-related issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at Unite Students!
How to prepare for a job interview at Unite Foundation
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description, like Microsoft, RedHat, and AWS. Be ready to discuss your hands-on experience with these tools and how you've used them in past projects.
✨Understand ITIL Principles
Since this role operates within an ITIL-led environment, it’s crucial to familiarise yourself with ITIL concepts such as Incident, Problem, and Change Management. Prepare examples of how you've applied these principles in your previous roles.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss real-life scenarios where you acted as a point of escalation for infrastructure issues. Highlight how you approached the problem, the steps you took to resolve it, and the outcome.
✨Collaborative Mindset is Key
This role requires working closely with various teams, so be ready to share experiences that demonstrate your ability to collaborate effectively. Think of examples where teamwork led to successful project delivery or improved infrastructure performance.