Facilities Team Member in Gillingham

Join our facilities team and play a vital role in maintaining safe, clean, and welcoming living spaces where our student community thrives.

Location: Pier Quays - Medway.

Contract Type: Permanent.

Working Hours: 37.5 hours per week, 5 days out of 7, between 8am and 8pm. Weekends may be required on a rota basis.

Essential: A full UK driving licence.

Your impact

As a Facilities Team Member, you’ll help create safe, welcoming, and well-maintained spaces that help our students feel at home. You’ll work with your Facilities Team Leader, peers and residents to resolve maintenance issues, respond to health and safety needs, and support a high-quality living environment. Whether you’re fixing a door, responding to an urgent call, or checking in with students, your attention to detail and commitment to our values will help build a positive community where everyone belongs.

Responsibilities

• Perform General Maintenance Tasks: Carry out basic joinery, plastering, plumbing, electrical repairs, and reactive maintenance to ensure buildings are safe, secure, and well-maintained.
• Ensure Health and Safety Compliance: Maintain a safe environment by monitoring, responding promptly to safety-related calls, and adhering to all relevant policies and procedures.
• Deliver Excellent Customer Service: Connect with students and colleagues, respond to maintenance requests and student feedback, and provide support with a positive and approachable attitude.
• Use Digital Tools and Procedures: Log maintenance issues accurately using PDA apps and complete planned inspections, reporting any remedial work to the appropriate engineer.

Your background

We don’t require a specific box-ticking background. What matters most is your mindset—curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day-to-day, your attitude and approach will help shape something bigger.

To be successful in this role, you will:

• Hold a Valid UK driver’s licence – essential for traveling between sites.
• Basic technical maintenance skills – including joinery, plastering, basic domestic plumbing, and completing like-for-like electrical changes with attention to safety and proper documentation.
• Knowledge and adherence to Health and Safety legislation – ensuring a safe working environment and compliance with legal standards.
• Experience in general maintenance and customer-facing roles – demonstrating the ability to work effectively while delivering top customer service.
• Strong problem-solving and communication skills – capable of addressing maintenance issues efficiently and interacting professionally with stakeholders and colleagues.

Why it’s great to work with us

In this values-led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next, we’ll help you build skills, confidence, and a career you’re proud of. We believe that everyone thrives when they’re able to bring the best version of themselves to work.

Alongside a competitive package, we’ve built a culture and reward package to support you in bringing your full, authentic self to work, including:

• A performance-related bonus paid twice a year
• 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
• A generous pension scheme with contributions between 4% and 11% depending on how much you save
• Life assurance worth 4 times your salary
• Share save scheme offering discounted Unite Students shares
• Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Medicash (Health Cash Plan) – access to claim back the cost of routine medical care
• Employee Assistance Programme (EAP) to support you when you need it
• Free volunteering day per year to make a difference
• Access to an online platform offering discounts on retail and hospitality services

There’s more to enjoy—find the full benefits package on our careers page. Alongside these benefits, you’ll also have access to 20% student rent at direct-let properties for your loved ones or dependents, where applicable. You’ll also have access to essential learning resources to get you ready for day-to-day responsibilities and to grow your career with us.

If you’re expecting ordinary, then think again. We’re US, we’re different – and we’re proud of it. How far you could go? Join US and find out.