Facilities Team Leader

Location: Aston Student Village, Birmingham B4 7UP

Salary: £28,898 - £35,066 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Facilities Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.

Are you experienced in delivering high quality planned and reactive maintenance services in a property management environment, whilst keeping customers at the heart of everything you do? Then we have room for you in an exciting and varied new role, in a company that will recognise, reward, and grow your potential. We are Unite Students, a progressive FTSE 100 company and the leading provider of purpose-built student accommodation in the UK.

You will be accountable for a small team of Facilities Team Members, helping to maintain a well-kept, safe, secure, compliant, and efficient environment. This includes taking ownership of planned and reactive maintenance, and ensuring your team provides our students with a world-class and responsive service.

You will be able to:

• Support the Facilities Manager to build and develop a motivated, engaged, and high-performance team
• Support the routine activities of your team, including delegating tasks and setting targets
• Support the training and development of your team members to help them reach their potential
• Take accountability for your team’s responsiveness in solving students' problems
• Take accountability for your team’s performance, actively participating in performance management conversations and personal development plans
• Assume Facilities Team Member duties when the Facilities Manager is on shift
• Ensure compliance checks are done correctly and on time

You will lead and motivate your team to:

• Provide general maintenance assistance throughout our student properties, such as taking deliveries, moving furniture, and maintaining the grounds.
• Solve all sorts of basic maintenance issues with a can-do attitude - this could involve fixing doors, painting walls, cleaning the courtyard, or changing light bulbs.
• Assist the facilities engineering team in keeping our properties in excellent condition.
• Conduct regular building checks to make sure that our buildings are clean, safe, and secure.
• Help us deliver on our sustainability strategies to provide net-zero carbon accommodation and create resilient, resource-efficient assets to do so.

What we’re looking for in you:

• Must have a full UK drivers license
• You will have general knowledge or experience working within maintenance, e.g., minor electrical, decorating, plumbing, joinery work.
• You will be able to confidently lead your team in the absence of the Facilities Manager to maintain exceptional customer service
• You are able to manage the competing demands of compliance and delivering world-class experience for our students
• You can delegate tasks fairly, bearing in mind your team’s strengths and weaknesses
• You will communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
• You have great time management and organisational skills, with the ability to work to tight deadlines
• You remain calm and focused, even in difficult or pressurised situations
• You are detail-oriented, nothing escapes your eye
• You are confident working both on your own or as part of the team.
• You understand and respect the diversity of others’ cultures, beliefs, and backgrounds

What You’ll Get in Return:

• A discretionary annual bonus so you can share in the company’s success
• 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.

If this position sounds exciting to you, we would love to receive your application!