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- Tasks: Lead a team to maintain safe and efficient student accommodation.
- Company: Join Unite Students, the UK's largest provider of student housing.
- Benefits: Enjoy competitive salary, bonus, 33 days holiday, and health perks.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Experience in maintenance and strong team leadership abilities required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 35472 - 41202 £ per year.
23-10-2025
Location: South & East London
Salary: £35,472 – £41,202 (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Facilities Team Leaders work 5 days out of 7, between the hours of 8am and 8pm. Weekends will be required on a rota basis.
Keep Home Running
Are you experienced in delivering high quality planned and reactive maintenance services in a property management environment, whilst keeping customers at the heart of everything you do? Then we have room for you in an exciting and varied new role, in a company that will recognise, reward, and grow your potential.
We are Unite Students, a progressive FTSE 100 company and the leading provider of purpose-built student accommodation in the UK. We are looking for great people to join our Customer Operations team as Facilities Team Leaders and help us provide outstanding service to the students who call US Home.
You will be accountable for a small team of Facilities Team Members, helping to maintaining a well-kept, safe, secure, compliant, and efficient environment. This includes taking ownership of planned and reactive maintenance, and ensuring your team provide our students with a world-class and responsive service.
You will be able to:
- Support the Facilities Manager to build and develop a motivated, engaged, and high-performance team
- Support the routine activities of your team, including delegating tasks and setting targets
- Supporting the training and development of your team members to help them reach their potential
- Take accountability for your team`s responsiveness in solving students€,, problems
- Take accountability for your team`s performance, actively participating in performance management conversations and personal development plans
- Assume Facilities Team Member duties when the Facilities Manager is on shift
- Ensure compliance checks are done correctly and on time
You will lead and motivate your team to:
- Provide general maintenance assistance throughout our student properties, such as taking deliveries, moving furniture, and maintaining the grounds.
- Solve all sorts of basic maintenance issues with a can-do attitude – this could involve fixing doors, painting walls, cleaning the courtyard, or changing light bulbs.
- Assist the facilities engineering team in keeping our properties in excellent condition.
- Conduct regular building checks to make sure that our buildings are clean, safe, and secure.
- Help us deliver on our sustainability strategies to provide net-zero carbon accommodation and create resilient, resource-efficient assets to do so.
What we`re looking for in you:
- Must have a full UK drivers license
- You will have general knowledge or experience working within maintenance, e.g., minor electrical, decorating, plumbing, joinery work.
- You will be able to confidentially lead your team in the absence of the Facilities Manager to maintain exceptional customer service
- You are able to manage the competing demands of compliance and delivering world-class experience for our students
- You can delegate tasks fairly, bearing in mind your team`s strengths and weaknesses
- You will communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
- You have great time management and organisational skills, with the ability to work to tight deadlines
- You remain calm and focussed, even in difficult or pressurised situations
- You are detail-orientated, nothing escapes your eye
- You are confident working both on your own or as part of the team.
- You understand and respect the diversity of others` cultures, beliefs, and backgrounds
What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 33 days` paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion.
We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students.
Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Enter your name and your friends email address and click send.
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Facilities Team Leader employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management and facilities sector. Attend local events or join online groups where you can meet people who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching Unite Students and understanding their values. Think about how your experience aligns with their mission of providing outstanding service to students. Be ready to share specific examples of how you've led teams and tackled maintenance challenges.
✨Tip Number 3
Show off your problem-solving skills during interviews! Facilities Team Leaders need to be quick on their feet. Prepare some stories about how you’ve handled unexpected issues in the past, especially those that kept customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Unite Students. Let’s get you started on this exciting journey!
We think you need these skills to ace Facilities Team Leader
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in maintenance and team leadership. We want to see how you've kept customers at the heart of your work, so share specific examples that demonstrate your skills.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Use keywords from the listing to show us you understand what we're looking for in a Facilities Team Leader.
Be Yourself: We value individuality, so let your personality shine through in your application. Share your passion for creating a positive environment and how you can contribute to our inclusive culture.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at Unite Foundation
✨Know Your Stuff
Make sure you brush up on your maintenance knowledge, especially in areas like plumbing, electrical work, and general repairs. Being able to discuss specific examples of past experiences will show that you’re not just familiar with the tasks but can also lead a team effectively.
✨Show Your Leadership Skills
Prepare to talk about how you've motivated and developed teams in the past. Think of examples where you delegated tasks based on team strengths and how you handled performance management conversations. This will demonstrate your ability to lead in the absence of the Facilities Manager.
✨Customer Service is Key
Since this role is all about providing outstanding service to students, be ready to share how you’ve put customers at the heart of your work. Discuss any experiences where you solved problems quickly and efficiently, ensuring a positive experience for those you served.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but showing that you can remain calm and focused in difficult situations is crucial. Prepare some scenarios where you successfully managed competing demands or resolved conflicts, as this will highlight your time management and organisational skills.