At a Glance
- Tasks: Engage with students, conduct viewings, and organise events in a vibrant team.
- Company: Join Unite Students, the UK's largest provider of student accommodation since 1991.
- Benefits: Enjoy a bonus, 33 days holiday, health perks, and a generous pension scheme.
- Other info: Must pass a basic criminal record check before starting.
- Why this job: Make a real impact while being celebrated for your individuality in a supportive culture.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
The predicted salary is between 10000 - 14000 £ per year.
Be the friendly face that makes every student feel at home.
Location: Horizon Heights
Contract Type: FTC
Working hours: 37.5 hours per week, working 5 days out of 7 between the hours of 7am and 10pm. Weekends will be required on a rota basis.
As a Student Experience Team Member, you’ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You’ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you’ll make a real impact, connecting with students, driving bookings, and helping build a place they’re proud to call home.
Your impact
Whilst no two days are the same at Unite Students, here’s a flavour of what you’ll be responsible for in this role:
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support when needed.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping to deliver community-building events with Resident Ambassadors.
- Maintaining a safe, clean, and well-kept environment that students can be proud to call home.
- Work closely with day and night teams to ensure seamless service and handovers.
- Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Your background
You don’t need to fit a box or follow a traditional path - what matters most is your mindset. We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day-to-day, it’s your attitude and approach that will help shape something bigger.
To be successful in this role, you will:
- Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
- Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
- Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
- Take pride in doing what’s right and supporting others.
- Preferred, have experience in a customer service role or residential environment - though this isn’t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
- Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.
Why it’s great to work with US!
In this values-led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we’ll help you build skills, confidence and a career you’re proud of.
We believe that everyone thrives when they’re able to bring the best version of themselves to work. So, alongside a competitive salary, we built a culture and a reward package to support you in bringing your full, authentic self to work, including:
- A performance-related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
- A generous pension scheme where contributions between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced Family Leave - including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Medicash (Health Cash Plan) - access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure that you’re supported as much as possible when you need it
- Free volunteering day per year to make a difference!
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
There’s even more to enjoy - find the full benefits package on our careers page.
Alongside all these great benefits to support you, we also want to ensure that we’re supporting your family too. You’ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student of depends on you!
Once you’ve joined US, you’ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as wider catalogue to explore and elevate yourself and your career!
If you’re expecting ordinary, then think again. We’re US, we’re different - and we’re proud of it. How far you could go? Join US and find out.
Customer Experience Team Member in Liverpool employer: Unite Foundation
At Unite Students, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates individuality and fosters personal growth. As a Customer Experience Team Member, you'll enjoy a range of benefits including a generous pension scheme, 33 days of paid holiday, and various health and wellbeing initiatives, all while making a meaningful impact in the lives of students. Join us in creating a welcoming environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member in Liverpool
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you connect with the team during your interview and show that you align with their mission.
✨Tip Number 2
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you made a positive impact on someone's experience, as this role is all about enriching students' lives.
✨Tip Number 3
Showcase your organisational skills by discussing any events or activities you've planned. This could be anything from a small gathering to a larger event, demonstrating your ability to manage time and resources effectively.
✨Tip Number 4
Be ready to discuss your communication style. Since you'll be interacting with students regularly, highlighting your ability to engage with diverse individuals and answer their questions will set you apart as a candidate.
We think you need these skills to ace Customer Experience Team Member in Liverpool
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Customer Experience Team Member position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personal Statement:Write a personal statement that reflects your passion for customer service and your ability to create meaningful interactions. Use specific examples from your past experiences to demonstrate your communication skills and positive attitude.
Highlight Relevant Skills:Make sure to emphasise your time management and organisational skills in your CV. Provide examples of how you have successfully managed multiple tasks or events in previous roles, as this is crucial for the varied nature of the job.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for the role.
How to prepare for a job interview at Unite Foundation
✨Show Your Warmth
As a Customer Experience Team Member, it's crucial to demonstrate your caring and warm personality during the interview. Share examples of how you've positively interacted with customers or peers in the past, highlighting your ability to create a welcoming atmosphere.
✨Communicate Clearly
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about your communication style and how you handle inquiries from students.
✨Demonstrate Organisational Skills
Since the role involves planning events and managing time effectively, be ready to discuss your organisational skills. Provide specific examples of how you've successfully managed multiple tasks or events in previous roles.
✨Embrace Inclusivity
Unite Students values diversity and inclusion. Be prepared to talk about your understanding of these concepts and how you can contribute to a collaborative culture. Sharing personal experiences that reflect your commitment to inclusivity will resonate well with the interviewers.
