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- Tasks: Engage with students, conduct viewings, and organise events in a vibrant team.
- Company: Unite Students is the UK's largest provider of student accommodation, fostering a diverse and inclusive culture.
- Benefits: Enjoy a bonus, 25 days holiday, health perks, and a generous pension scheme.
- Why this job: Make a real impact on students' lives while working in a supportive and fun environment.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Flexible hours, including weekends and evenings, to fit your schedule.
The predicted salary is between 13420 - 14299 £ per year.
Location: Unite Students, Portsmouth
Salary: £13,420 - £14,299 per annum (depending on experience), plus bonus and benefits
Hours: 20 hours per week. Customer Experience Team Members work 3 days out of 7, between the hours of 6am and 9pm including both weekend days and one evening per week, dependent on availability and business needs.
The role: Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you’ll be doing as a Customer Experience Team Member:
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we’re looking for:
- A caring, warm person with a positive attitude
- An excellent communicator; as a Customer Experience Team Member you’ll be happy to chat to our students and answer their questions
- You’ll also have great time management and organisational skills
What You’ll Get in Return:
- A discretionary annual bonus so you can share in the company’s success
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students: Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone: We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US. As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Customer Experience Team Member employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during interviews, showcasing how you can contribute to their positive environment.
✨Tip Number 2
Prepare examples of your previous customer service experiences. Think about specific situations where you made a positive impact on someone's day or resolved an issue effectively, as these stories will resonate well with the role's focus on meaningful interactions.
✨Tip Number 3
Showcase your organisational skills by discussing any events or activities you've planned in the past. Highlighting your ability to manage time and coordinate events will demonstrate that you're ready for the varied responsibilities of the Customer Experience Team Member role.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially since the role requires working weekends and evenings. Emphasising your willingness to adapt to the team's needs will show that you're a team player who is committed to supporting students.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Experience Team Member role. Emphasise your communication skills, time management, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've positively impacted customer experiences in the past and why you want to work at Unite Students.
Showcase Your Soft Skills: In your application, highlight your caring nature and positive attitude. Provide examples of how you've effectively communicated with others and managed your time in previous roles or situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unite Foundation
✨Show Your Warmth
As a Customer Experience Team Member, your ability to connect with students is crucial. Make sure to convey your caring and warm personality during the interview. Share examples of how you've positively impacted others in previous roles.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about how you would handle specific situations with students.
✨Demonstrate Organisational Skills
Time management and organisation are essential for planning events and conducting flat viewings. Be ready to discuss how you prioritise tasks and manage your time effectively in a busy environment.
✨Embrace the Company Culture
Unite Students values individuality and inclusion. Research their culture and be prepared to discuss how your personal values align with theirs. Show that you’re not just looking for a job, but a place where you can truly belong.
