Customer Experience Team Member

Salary and Hours

Salary: £25,163 per annum, plus bonus and benefits

Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between 7am and 10pm. Weekends are required on a rota basis.

The Role

Join Unite Students and thrive in a friendly, inspiring team! Be recognized for your true, talented self. Enrich lives through meaningful interactions and make a real impact. From helping a student regain access to their room to recommending restaurants or organizing welcome events, the Customer Experience Team Member role is highly varied. No two days are the same!

Responsibilities

• Providing a welcoming front of house reception service
• Conducting flat viewings, inspections, and leading sales conversations
• Planning and organizing events for students

Candidate Profile

• A caring, warm individual with a positive attitude
• An excellent communicator, comfortable chatting with students and answering questions
• Strong time management and organizational skills

Benefits

• A discretionary annual bonus sharing in the company\’s success
• 25 days\’ paid holiday plus an annual holiday buying scheme, with 5 additional days for long service
• A generous pension scheme with employer contributions between 5% and 11%
• Health and wellbeing support including a Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit (shared with family and friends)
• Enhanced Family Leave: 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Additional benefits such as an annual ShareSave scheme, Employee Life Assurance, discounts portal, and more

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 company and the UK\’s largest provider of purpose-built student accommodation. With locations in 23 university towns and cities, hosting over 70,000 students, we are committed to diversity, inclusion, and fostering positive energy and ideas.

Our Values

Instinctive inclusion. We strive to ensure inclusion is integral to who we are, creating a happy, healthy organization.

People make Unite Students. Employees, students, and neighbors all contribute to thriving environments.

Our Commitment to Diversity

We embrace individuality and focus on building inclusive teams. Our culture encourages collaboration, voice, and belonging. We are rated Gold Investors in People and prioritize learning, development, and professional growth. We aim to build a home for success for employees and students, driven by passion, integrity, safety, and excellence.

Safeguarding

All new employees will undergo a basic criminal record check before starting, at the company\’s expense. Employment is contingent upon a satisfactory check result.

Application Process

If you\’re excited about this opportunity, we look forward to receiving your application! Please enter your name and your friend\’s email address and click send.
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