At a Glance
- Tasks: Engage with students, conduct viewings, and organise events in a dynamic environment.
- Company: Unite Students is the UK's largest provider of student accommodation, fostering a vibrant community.
- Benefits: Enjoy 33 days holiday, a bonus scheme, and health perks including gym benefits and family leave.
- Other info: All new hires must complete a basic criminal record check.
- Why this job: Make a real impact on students' lives while working in an inclusive and supportive team culture.
- Qualifications: Looking for warm, positive communicators with strong organisational skills.
The predicted salary is between 25163 - 26681 £ per year.
Be the friendly face that makes every student feel at home.
Contract Type: Permanent
Working hours: 37.5 hours per week, working 5 days out of 7, between the hours of 7am and 9pm. Weekends will be required on a rota basis.
As a Student Experience Team Member, you’ll play a key part in delivering a warm, safe, and inclusive environment where students feel supported and valued. You’ll work closely with your Student Experience Team Leader, peers, housekeeping, facilities, and Resident Ambassadors to create positive everyday experiences from welcoming students at reception to resolving issues quickly, leading flat viewings, and helping organise vibrant community events. Every day you’ll make a real impact, connecting with students, driving bookings, and helping build a place they’re proud to call home.
Your impact
Whilst no two days are the same at Unite Students, here’s a flavour of what you’ll be responsible for in this role:
- Providing a friendly front of house reception and building strong rapport with students.
- Responding quickly to student feedback and guiding them to the right support when needed.
- Supporting sales efforts through viewings, answering enquiries, and attending university and housing events.
- Helping to deliver community‑building events with Resident Ambassadors.
- Maintaining a safe, clean, and well‑kept environment that students can be proud to call home.
- Work closely with day and night teams to ensure seamless service and handovers.
- Support with wellbeing or welfare matters, noticing when something isn’t right and taking action to help.
- Be a brand ambassador, living our CARE principles: Connect, Act, Respect, and Encourage.
Your background
You don’t need to fit a box or follow a traditional path – what matters most is your mindset. We’re looking for curiosity, openness to learning, and the drive to make a difference. Whether you’re solving problems, leading change, or supporting our students day‑to‑day, it’s your attitude and approach that will help shape something bigger.
To be successful in this role, you will:
- Demonstrate excellent customer service skills, ideally with a background in hospitality or retail, to create positive and welcoming experiences for students.
- Be warm, caring, and approachable, confident in communicating and answering student inquiries efficiently.
- Possess strong time management and organisational skills to handle multiple responsibilities efficiently.
- Take pride in doing what’s right and supporting others.
- Preferred, have experience in a customer service role or residential environment – though this isn’t essential. What matters most is your ability to connect with people and create a safe, welcoming atmosphere.
- Taking ownership of problems and act quickly to resolve issues, ensuring student satisfaction and safety.
Why it’s great to work with US!
In this values‑led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we’ll help you build skills, confidence and a career you’re proud of.
We believe that everyone thrives when they’re able to bring the best version of themselves to work. So, alongside a competitive salary, we built a culture and a reward package to support you in bringing your full, authentic self to work, including:
- A performance‑related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy up to 5 extra days and earn up to 5 additional days for long service (FTE equivalent)
- A generous pension scheme where contributions between 4% and 11% depending on how much you save
- Life assurance worth 4 times your salary
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced Family Leave – including 18 weeks full pay for birthing parents and 4 weeks for non‑birthing parents
- Medicash (Health Cash Plan) – access to claim back the cost of routine medical care, such as dental, optical, physio, etc.
- An Employee Assistance Programme (EAP) to ensure that you’re supported as much as possible when you need it
- Free volunteering day per year to make a difference!
- Access to our online platform that provides access to a range of retail and hospitality services at a discounted premium
There’s even more to enjoy – find the full benefits package on our careers page.
Alongside all these great benefits to support you, we also want to ensure that we’re supporting your family too. You’ll also have access to 20% student rent at any of our direct let properties for your children, siblings, their children, or any student that depends on you!
Once you’ve joined US, you’ll also gain access to an extensive suite of essential learning to get you ready to take on your day to day, as well as wider catalogue to explore and elevate yourself and your career!
If you’re expecting ordinary, then think again. We’re US, we’re different – and we’re proud of it. How far you could go? Join US and find out.
Customer Experience Team Member employer: Unite Foundation
At Unite Students, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that celebrates individuality and fosters personal growth. As a Customer Experience Team Member, you'll enjoy a range of benefits including generous holiday allowances, a discretionary bonus, and comprehensive health and wellbeing support, all while making a meaningful impact in the lives of students. Join us in creating a welcoming environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with the values and culture of Unite Students. Understanding their commitment to inclusion and community will help you align your responses during interviews, showcasing how you can contribute positively to their team.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your excellent communication skills and ability to manage time effectively. Think about situations where you successfully resolved issues or organised events, as these are key aspects of the role.
✨Tip Number 3
Show your enthusiasm for working with students by researching common challenges they face in accommodation. This knowledge will allow you to engage more meaningfully during interviews and show that you genuinely care about their experience.
✨Tip Number 4
Network with current or former employees of Unite Students if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Unite Students is looking for in a Customer Experience Team Member. Highlight your relevant experiences and skills that align with their requirements.
Tailor Your CV:Customise your CV to reflect the qualities mentioned in the job description, such as excellent communication skills and a positive attitude. Use specific examples from your past experiences that demonstrate these traits.
Craft a Compelling Cover Letter:Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at Unite Students and how you can contribute to their mission of creating a welcoming environment for students.
Proofread Your Application:Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Unite Foundation
✨Show Your Warmth
As a Customer Experience Team Member, your ability to connect with students is crucial. During the interview, demonstrate your caring nature and positive attitude by sharing examples of how you've helped others in the past.
✨Communicate Clearly
Excellent communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle various student inquiries or situations.
✨Highlight Organisational Skills
Time management and organisation are essential in this varied role. Discuss any relevant experiences where you successfully managed multiple tasks or events, showcasing your ability to stay organised under pressure.
✨Embrace Inclusivity
Unite Students values diversity and inclusion. Be ready to talk about how you can contribute to a collaborative culture. Share your thoughts on creating an inclusive environment for all students and colleagues.
