Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create memorable experiences for students through events and friendly interactions.
- Company: Join Unite Students, the UK's largest student accommodation provider.
- Benefits: Enjoy competitive salary, generous holiday, and health benefits.
- Why this job: Make a real impact in students' lives while being your authentic self.
- Qualifications: Looking for warm, positive communicators with great organisational skills.
- Other info: Be part of an inclusive team that values individuality and growth.
The predicted salary is between 28092 - 29305 £ per year.
Salary: £28,092 – £29,305 per annum (depending on experience), plus bonus and benefits
Hours: 37.5 hours per week. Customer Experience Team Members work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.
The role
Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for being your true, talented self. Enrich lives with meaningful interactions and make a real impact. From helping a locked-out student get back into their room, to recommending your favourite restaurant or organising a welcome party; the Customer Experience Team Member role will be extremely varied. Expect no two days to be the same!
What you’ll be doing as a Customer Experience Team Member
- Providing a welcoming front of house reception service
- Conducting flat viewings, inspections, and leading sales conversations
- Planning and running events for our students
What we’re looking for
- A caring, warm person with a positive attitude
- An excellent communicator; you’ll be happy to chat to our students and answer their questions
- You’ll also have great time management and organisational skills
What You’ll Get in Return
- A discretionary annual bonus so you can share in the company’s success
- 33 days’ paid holiday, inclusive of bank holidays and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme – employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students
Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling us home. We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We’re proud to be an employer that embraces individuality, and we’re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping us safe, and raising the bar. Join us as we build better experiences for students that live with us.
We are US.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
#J-18808-Ljbffr
Customer Experience Team Member employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Get to know the company culture! Before your interview, check out Unite Students' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Team Member, you'll be chatting with students all day. Try role-playing common scenarios with a friend to boost your confidence and ensure you can handle any questions thrown your way.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you've successfully managed events or tasks. This will demonstrate your ability to juggle responsibilities, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Unite Students family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Be Yourself: We want to see the real you! When writing your application, let your personality shine through. Share your experiences and how they relate to the role of a Customer Experience Team Member.
Show Your Passion: Make sure to express your enthusiasm for helping students and creating memorable experiences. We love candidates who are genuinely excited about making a positive impact in our community!
Tailor Your Application: Take a moment to read the job description carefully and align your skills with what we’re looking for. Highlight your communication skills and any relevant experience that showcases your ability to connect with others.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Unite Foundation
✨Show Your Warmth
As a Customer Experience Team Member, being caring and warm is key. During the interview, let your personality shine through! Share examples of how you've positively interacted with customers or peers in the past to demonstrate your friendly nature.
✨Communicate Clearly
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common questions about customer service scenarios, showcasing your ability to engage with students effectively.
✨Demonstrate Organisational Skills
Time management and organisation are essential. Be ready to discuss how you prioritise tasks and manage your time, especially when planning events or conducting flat viewings. Consider sharing specific examples from previous experiences that highlight these skills.
✨Embrace the Company Culture
Unite Students values inclusion and individuality. Research their culture and think about how your values align with theirs. During the interview, express your enthusiasm for contributing to a collaborative environment and how you can help create a welcoming atmosphere for students.
