At a Glance
- Tasks: Provide expert support and guidance in a fast-paced environment, ensuring resident safety and satisfaction.
- Company: Join a dynamic team in a supportive Bristol office focused on making a difference.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and health & wellbeing perks.
- Other info: Be part of a positive team culture with opportunities for growth and learning.
- Why this job: Make a real impact by helping residents and colleagues while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Support Advisor to join our Bristol office. As a Support Advisor, you will be at the heart of the Support Hub, providing expert guidance during incidents, welfare concerns, and complex cases. Using your strong understanding of our customers, properties, and operations, you will deliver calm, confident support when it is needed most. A trusted partner to students, residents, and property teams, you will ensure consistent, practical solutions while maintaining high standards of care and service. Guided by our CARE principles, you will build positive relationships, make sound decisions, and help create a safe and supportive experience for everyone.
What You'll Be Doing
- Be the trusted expert within the Support Hub for incident management, welfare concerns, and complex case handling.
- Deliver safe, caring, and consistent support to residents, property teams, and colleagues across the business.
- Respond confidently to incidents and on-call escalations, providing calm, clear guidance in high-pressure situations.
- Identify, assess, and manage risks to protect residents, colleagues, and the business.
- Use sound judgement to resolve complex cases and achieve the right outcomes first time.
- Ensure cases are reviewed, lessons learned are captured, and actions are followed through.
- Support the smooth day-to-day operation of the Support Hub through effective communication, handovers, and service continuity.
- Take ownership of performance against KPIs, SLAs, and team objectives.
- Act on feedback, quality reviews, and training opportunities to continuously improve performance.
- Contribute to reporting and insights across incidents, welfare activity, audits, facilities, and third-party services.
- Work collaboratively with Central Operations, Support Hub, and field teams to improve processes, systems, and customer outcomes.
- Take proactive action to prevent issues from escalating and improve the resident experience.
- Share knowledge, support new team members, and contribute to a positive, high-performing team culture.
- Role model our CARE principles in every interaction, decision, and action.
What We're Looking for in You
- A positive, proactive approach, with a genuine motivation to make a meaningful difference.
- Curiosity and a strong commitment to learning, growth, and continuous improvement.
- Confidence in problem-solving and making sound decisions in fast-moving environments.
- A collaborative mindset, with a strong focus on supporting colleagues, residents, and students.
- Openness to new ideas, change, and evolving ways of working.
- A strong focus on delivering excellent service and creating positive experiences for others.
- A desire to contribute to something bigger by improving outcomes and supporting wider team success.
- Experience working in customer service, operations, support, or case management environments.
- Clear, confident communication skills with the ability to simplify complex information and build trust with diverse stakeholders.
- Calm and composed under pressure, with strong judgement and timely decision-making ability.
- A passion for delivering an outstanding resident and colleague experience.
- Ability to balance customer needs with operational standards, policies, and risk considerations.
- Experience handling incidents, welfare concerns, facilities issues, or other complex casework.
- Commercial awareness, with an understanding of how decisions impact experience, risk, and business performance.
- A proactive and curious mindset.
What You'll Get in Return
- A discretionary annual bonus so you can share in the company’s success.
- 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save.
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends.
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
Support Team Advisor in Bristol employer: Unite Foundation
Join our Bristol office as a Support Team Advisor, where you'll be part of a dynamic and supportive work culture that prioritises employee growth and wellbeing. With a strong focus on our CARE principles, we offer a range of benefits including generous holiday allowances, a robust pension scheme, and various health and wellbeing initiatives, ensuring you have the resources to thrive both personally and professionally. Our commitment to continuous improvement and collaboration fosters an environment where your contributions are valued, making it an excellent place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Support Team Advisor in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unite Foundation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unite Foundation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Team Advisor in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unite Foundation:Your cover letter is your chance to shine! Tell us why you want to work at Unite Foundation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unite Foundation!
How to prepare for a job interview at Unite Foundation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
