At a Glance
- Tasks: Deliver exceptional customer service and match students with their perfect homes.
- Company: Join Unite Students, the UK's leading provider of student accommodation.
- Benefits: Enjoy 25 days' holiday, a bonus scheme, and health benefits.
- Other info: Be part of an inclusive team that values your individuality and ideas.
- Why this job: Make a real impact by helping students find their ideal living spaces.
- Qualifications: Confident communicator with sales or customer service experience.
The predicted salary is between 28000 - 35000 £ per year.
At Unite Students, we're excited to have an opportunity to join our Contact Centre as a Support Hub Sales Team Advisor.
You'll support both new and existing customers in finding the right home from our portfolio of over 160 properties across the UK.
Through phone, email, and webchat, you ll deliver an outstanding customer experience while understanding each customer's needs and recommending the most suitable options.
This is a fast-paced, target-driven role where you'll manage multiple customer conversations simultaneously, build strong relationships, and work towards achieving monthly revenue targets.
- What You`ll Be Doing
- Delivering exceptional customer service via phone, email, and webchat.
- Matching customers with the right home from our UK property portfolio.
- Managing multiple customer enquiries in a fast-paced sales environment.
- Converting enquiries into bookings and achieving monthly sales targets.
- Providing accurate advice and promoting the Unite Students brand.
- Keeping customer records up to date and ensuring GDPR compliance.
- Escalating complex queries where needed and contributing ideas to improve the customer experience.
- What We`re Looking for in You
- A confident communicator with excellent written and verbal communication skills.
- Experience in a sales and/or customer service role.
- Comfortable working in a fast-paced, target-driven environment.
- Skilled at building rapport, understanding customer needs, and recommending the right solutions.
- Organised, resilient, and able to manage multiple priorities while delivering excellent service.
- A positive team player with a proactive attitude and a commitment to continuous improvement.
- What You`ll Get in Return
- A discretionary annual bonus so you can share in the company`s success
- 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual Share Save scheme, Employee Life Assurance, a discounts portal and more!
- About Unite Students
Founded in 1991, Unite Students is the UK`s leading provider of purpose-built student accommodation.
You can find us in 23 leading university towns and cities, with 70,000 students calling US home!
We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion.
We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.
People make Unite Students.
Employees, students and neighbours all contribute to building environments where we can all thrive.
Room for Everyone
We`re proud to be an employer that embraces individuality, and we`re passionate about building inclusive teams.
We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong.
We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people.
Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar.
Join us as we build better experiences for students that live with us.
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Sales Team Advisor in Bristol employer: Unite Foundation
At Unite Students, we pride ourselves on being an exceptional employer, offering a vibrant work culture where your multi-trade skills contribute directly to creating safe and welcoming student communities. With a competitive salary, generous benefits including a performance-related bonus, extensive leave options, and a commitment to employee growth through training and development, you'll find a rewarding environment that values your contributions and supports your career aspirations. Join us in making a meaningful impact while enjoying unique perks like discounted student rent for your family members.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Advisor in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unite Foundation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unite Foundation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Team Advisor in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unite Foundation:Your cover letter is your chance to shine! Tell us why you want to work at Unite Foundation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unite Foundation!
How to prepare for a job interview at Unite Foundation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
