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- Tasks: Lead a dynamic Service Desk team and manage IT services with a customer-first approach.
- Company: Join the Unite Foundation, a forward-thinking organisation based in Bristol.
- Benefits: Enjoy a discretionary bonus, generous pension contributions, and health benefits.
- Other info: Be part of a supportive team with opportunities for professional growth.
- Why this job: Make a real difference by enhancing IT service delivery and customer satisfaction.
- Qualifications: Strong knowledge of ITIL practices and experience with service management tools required.
The predicted salary is between 40000 - 50000 £ per year.
Unite Foundation is looking for an experienced Service Delivery Manager to be based in our Bristol Head Office. The successful candidate will lead high-quality, customer-focused IT services across the organization.
Responsibilities include:
- Managing the Service Desk team
- Overseeing Change Management
- Ensuring accurate Configuration Management
Candidates should have a strong knowledge of ITIL practices and experience with service management tools.
You'll be offered a discretionary annual bonus, generous pension contributions, and health benefits.
IT Service Delivery Leader — Change, Incident & Service Desk in Bristol employer: Unite Foundation
Contact Detail:
Unite Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Leader — Change, Incident & Service Desk in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join online forums to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. We want you to shine! Understand their values and how they align with your experience in managing Service Desk teams and Change Management. Tailor your answers to show you’re the perfect fit.
✨Tip Number 3
Showcase your ITIL knowledge! Be ready to discuss how you've applied ITIL practices in your previous roles. We love seeing candidates who can demonstrate their expertise in service management tools and how they’ve improved service delivery in past positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can lead high-quality, customer-focused IT services. Let’s make it happen!
We think you need these skills to ace IT Service Delivery Leader — Change, Incident & Service Desk in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service delivery and management. We want to see how your skills align with the responsibilities mentioned in the job description, especially around Change Management and Service Desk leadership.
Showcase Your ITIL Knowledge: Since a strong knowledge of ITIL practices is key for this role, don’t forget to mention any relevant certifications or experiences. We love seeing how you’ve applied these principles in real-world scenarios!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and directly related to the role. Avoid jargon unless it’s necessary!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Unite Foundation
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL practices before the interview. Be ready to discuss how you've applied these principles in previous roles, especially in managing service delivery and change management.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating staff and resolving conflicts.
✨Familiarise Yourself with Service Management Tools
Research the specific service management tools that the company uses. If you have experience with similar tools, be prepared to discuss how you've leveraged them to improve service delivery and incident management.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about their current challenges in service delivery or how they measure success in the role. This shows your genuine interest and helps you assess if it's the right fit for you.