At a Glance
- Tasks: Coordinate operations for student accommodation, ensuring smooth and efficient service delivery.
- Company: Join Unite Group, a leader in creating vibrant student communities.
- Benefits: Competitive salary, performance bonuses, generous leave, and discounts.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on student living experiences while developing your career.
- Qualifications: Experience in admin or operations, strong organisation skills, and excellent communication.
The predicted salary is between 32833 - 40000 £ per year.
Drive operational efficiency. Support great teams. Help deliver exceptional living experiences. At Unite Group, we create Homes for Success through our student accommodation brands, Unite Students and Hello Student. This opportunity is with our Unite Students OR Hello Student brand.
Location: Birmingham North
Contract Type: Permanent
Salary: Competitive + benefits
As an Operations Co-ordinator, you will play a key role in supporting the day-to-day operational delivery across a cluster of student accommodation properties. Working closely with the Cluster Operations Manager and operational teams, you will coordinate activities across maintenance, housekeeping and resident services, ensuring everything runs smoothly, efficiently and with minimal disruption to residents. This is a fast-paced, detail-focused role where you’ll be at the heart of operations, managing schedules, coordinating tasks and supporting teams to deliver a consistently high standard of service.
Your impact
Whilst no two days are the same at Unite Students, here’s a flavour of what you’ll be responsible for in this role:
- Coordinate operational schedules across the cluster, including maintenance, cleaning, inspections and planned works
- Manage operational task queues and systems, ensuring work is allocated, tracked and completed efficiently
- Support contractor coordination, organising jobs and communicating with residents about upcoming works
- Monitor operational systems (including CRM platforms), ensuring visibility and progress across all tasks
- Support housekeeping and maintenance teams with planning and workload management
- Provide financial and administrative support, including purchase orders, tracking spend and supporting cost control
- Coordinate communications to residents, ensuring they are informed of inspections, works and operational updates
- Support health, safety and compliance processes, ensuring activities align with company standards
- Monitor performance and identify opportunities to improve efficiency and service delivery
- Work collaboratively across teams, helping ensure smooth and consistent operations across all properties
Your background
You don’t need to follow a traditional path – what matters most is your ability to stay organised, communicate clearly and keep operations running smoothly. To be successful in this role, you will:
- Bring experience in an administrative or operational coordination role, ideally within property, hospitality, facilities management or a similar service-led environment.
- Have strong organisation and planning skills, with the ability to manage multiple priorities.
- Be confident working with systems and data, including CRM or operational platforms.
- Be an excellent communicator, able to work effectively with internal teams, contractors and residents.
- Have a proactive, solutions-focused approach and enjoy problem solving in a fast-paced environment.
Why it’s great to work with US!
In this values-led organisation, you’ll do work that makes a difference, helping to shape welcoming, vibrant communities where students can thrive. Whether this is your first step or your next one, we’ll help you build skills, confidence and a career you’re proud of. We believe that everyone thrives when they’re able to bring the best version of themselves to work. So, alongside a competitive salary, we’ve built a culture and a reward package to support you in bringing your full, authentic self to work, including:
- A performance-related bonus paid twice a year
- 25 days annual leave plus bank holidays, with the option to buy extra days
- Life assurance worth four times your salary
- Share save scheme giving you access to purchase Unite Students shares at a discounted rate
- Enhanced family leave policies
- Employee Assistance Programme (EAP)
- One free volunteering day each year
- Retail and hospitality discounts
Alongside these benefits, you’ll also gain access to learning and development opportunities to help you grow your career. If you’re expecting ordinary, think again. We’re US, we’re different - and we’re proud of it.
How far could you go? Join US and find out.
Operations Co-ordinator in Birmingham employer: Unite Foundation
At Unite Students, we pride ourselves on being an exceptional employer, offering a vibrant work culture where your multi-trade skills contribute directly to creating safe and welcoming student communities. With a competitive salary, generous benefits including a performance-related bonus, extensive leave options, and a commitment to employee growth through training and development, you'll find a rewarding environment that values your contributions and supports your career aspirations. Join us in making a meaningful impact while enjoying unique perks like discounted student rent for your family members.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Co-ordinator in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Unite Foundation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Unite Foundation
Don't be shy about reaching out to Unite Foundation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Co-ordinator in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Unite Foundation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Unite Foundation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
