At a Glance
- Tasks: Partner with customers to optimise their financial processes and drive product adoption.
- Company: Join Unit4, a fast-growing cloud company redefining ERP for people-centric organisations.
- Benefits: Enjoy flexible leave, remote work, and growth opportunities in a supportive environment.
- Other info: Be part of a diverse, inclusive community that values your unique contributions.
- Why this job: Make a real impact by helping customers unlock the full potential of their financial solutions.
- Qualifications: Experience in ERP consulting and strong knowledge of financial management solutions required.
The predicted salary is between 56700 - 69300 £ per year.
Company Description
Meet Unit4. With over 40 years of heritage, we’re an agile, fast-growing Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.
Job Description
At Unit4, our Product Success Partners (PSPs) bring deep product expertise into the customer journey, helping customers unlock more value from their Unit4 Financials solutions through Success4U. Working alongside Customer Success Managers, PSPs turn product capability into measurable business outcomes by driving adoption, optimisation, and value realisation across finance processes.
What you'll do:
- Partner with Customer Success Managers (CSMs) to shape and evolve customer Success Plans, linking business objectives to product adoption, process optimisation, and measurable value.
- Use deep knowledge of Unit4 Financials to identify adoption gaps, optimisation opportunities, and best-practice approaches across Financials, Procurement, Reporting, Budgeting, and related finance processes.
- Help customers improve financial efficiency, reporting accuracy, governance, compliance, and decision-making through effective use of Unit4 Financials capabilities.
- Guide customers towards scalable, future-ready ways of working by promoting standard functionality, reducing customisation, and encouraging adoption of new capabilities.
- Analyse customer usage patterns and business processes to identify opportunities for increased value realisation and operational improvement.
- Support Value Enhancement Services (VES) by triaging customer needs and aligning them to appropriate outcome-based packages, assessments, or optimisation initiatives.
- Collaborate with Consulting, Support, Product Management, and Customer Excellence teams to remove blockers and accelerate customer outcomes.
- Bring the voice of the customer back into Product, Engineering, and Customer Experience teams to influence continuous product and service improvements.
- Act as a trusted adviser on financial process optimisation, reporting best practices, and digital transformation initiatives.
Qualifications:
- Minimum of 4 years' experience in ERP consulting, ERP support, Customer Success, or solution delivery, with a strong focus on financial management solutions.
- Experience working with Unit4 Financials (U4F), Unit4 ERP, or comparable enterprise financial management platforms.
- Strong understanding of core finance processes, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting and Forecasting, Financial Reporting, Period-End and Year-End Processes.
- Ability to translate product capabilities into measurable business value and guide customers towards achieving strategic business outcomes.
- Confidence working with customers on adoption, optimisation, process improvement, and value realisation initiatives.
- Strong analytical skills with the ability to interpret customer data, identify trends, and recommend practical improvements.
- Experience with financial reporting, analytics dashboards, data structures, and reporting tools.
- Ability to turn ambiguous customer needs into clear recommendations, action plans, and success outcomes.
- Strong stakeholder management and communication skills, with the ability to engage effectively with Finance leaders, business users, CSMs, Product, Support, Consulting, and Engineering teams.
- A proactive, consultative mindset with a strong focus on customer value, best practices, continuous improvement, and long-term customer success.
- Experience within Higher Education, Public Sector, Professional Services, or other Unit4 target industries is advantageous.
Additional Information
Who we are: We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness. We believe that 'How work should feel' is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel.
What we offer:
- A culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact.
- Balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits.
- Growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work.
- Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry.
- A commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme.
- A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.
Our commitment to equity: Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply.
This role may require security clearance for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe.
Questions? Feel free to reach out!
Product Success Partner U4F - (Coda experience required) in London employer: Unit4
Unit4 is an exceptional employer that prioritises a people-first culture, fostering an inclusive environment where every employee can thrive. With a commitment to flexibility, professional growth, and sustainability, we empower our team members to achieve their best work while celebrating their unique contributions. Join us in redefining how work should feel, supported by talented colleagues and a strong focus on diversity and equity.
StudySmarter Expert Advice🤫
We think this is how you could land Product Success Partner U4F - (Coda experience required) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Unit4. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Unit4 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Product Success Partner U4F - (Coda experience required) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Unit4:Your cover letter is your chance to shine! Tell us why you want to work at Unit4 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Unit4!
How to prepare for a job interview at Unit4
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
