At a Glance
- Tasks: Provide top-notch support for Unit4 ERP solutions and enhance customer experience.
- Company: Join UNIT4 NV, a dynamic company that values trust and autonomy.
- Benefits: Enjoy remote work flexibility and a culture focused on well-being.
- Other info: Be part of a supportive team with a commitment to personal growth.
- Why this job: Make a real difference by resolving customer issues and improving their experience.
- Qualifications: Strong communication skills and previous customer support experience required.
The predicted salary is between 40000 - 50000 £ per year.
Join UNIT4 NV as a Senior Technical Support Consultant, providing exceptional support for Unit4 ERP solutions remotely from the UK. You'll be the first point of contact for customer inquiries, resolving issues and improving customer experience.
This role requires strong communication skills, previous customer support experience, and a solid understanding of Microsoft technologies. Enjoy a dynamic culture that emphasizes trust, autonomy, and a commitment to well-being.
Senior ERP Technical Support Consultant (Remote UK) employer: UNIT4 NV
At UNIT4 NV, we pride ourselves on being an excellent employer that fosters a dynamic and supportive work culture. As a Senior ERP Technical Support Consultant, you'll benefit from our commitment to employee well-being, professional growth opportunities, and the flexibility of remote work in the UK. Join us to be part of a team that values trust and autonomy while making a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ERP Technical Support Consultant (Remote UK)
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of Unit4 ERP solutions and Microsoft technologies. We recommend practising common interview questions and scenarios related to customer support to show off your skills.
✨Tip Number 3
Show your personality! When you get the chance to chat with potential employers, let your passion for customer support shine through. They want to see how you'd fit into their dynamic culture, so be yourself!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior ERP Technical Support Consultant (Remote UK)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ERP solutions and customer support. We want to see how your skills align with the role, so don’t be shy about showcasing your Microsoft tech knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Technical Support Consultant role. Share specific examples of how you've improved customer experiences in the past.
Show Off Your Communication Skills:Since this role requires strong communication, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic culture!
How to prepare for a job interview at UNIT4 NV
✨Know Your ERP Inside Out
Make sure you have a solid understanding of Unit4 ERP solutions. Brush up on common issues and resolutions, as well as the latest updates. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Senior Technical Support Consultant, you'll need to communicate effectively with customers. Practice explaining complex technical concepts in simple terms. Consider role-playing with a friend to refine your approach and ensure clarity.
✨Highlight Your Customer Support Experience
Prepare examples from your previous roles where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating your problem-solving skills and commitment to customer satisfaction.
✨Embrace the Company Culture
Familiarise yourself with UNIT4's values around trust, autonomy, and well-being. During the interview, express how these align with your own work style and how you can contribute to a positive team environment. This shows you're not just a fit for the role, but for the company too.
