Meet Unit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.
With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.
At the heart of what we do lies a simple yet profound purpose:Improve how people work by focusing on what truly matters.— A powerful statement that enables different priorities fordifferent people.
We’re shapinghow work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique
Job Description
We are looking for aSenior Application Support Consultantto join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.
This is a senior, hands-on role. You will play a key role instablisingand strengthening a team that has undergone recent changes,ensuringhigh-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.
Alongside managing complex support cases and escalations, you will help develop team capability throughknowledge sharing, training, and coaching, while also gaining exposure to bothUnit4 ERP andERPxthrough structured learning opportunities.
Key Responsibilities
Manage and resolvedaily incoming customer support casesacross EMEA and UK regions
Act as asubject matter expertfor complex issues and escalations
Provideguidance and mentoringto team members asrequired
Delivertraining sessionsand support knowledge development within the team
Take ownership ofescalation management, ensuringtimelyand effective resolution
Operate within aflat team structure, covering bothfirst-lineand advanced support responsibilities
Balanceoperational support deliverywithstrategic contributionssuch as mentoring and process improvement
Contribute tospecial projects and process improvements
Work across bothUnit4 ERP andERPx, starting with ERP and expanding knowledge via a rotationprogramme
Qualifications
Must-Have
Proven experience withUnit4 ERP/x(essential)
Strong knowledge of theFinancial/Logistics module
Basic SQL skills(querying, troubleshooting)
StrongEnglish communication skills(written and verbal)
Ability to manageboth standard support cases and complex escalations
Occassional travel to customer sites where required
Nice-to-Have
Advanced SQL knowledge
Experience inmentoring or coaching colleagues
Previousexperience handlingescalations in a support environment
Additional Information
Who we are?
We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.
We are reimagining how work makes people feel.
What we offer?
- a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
- balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
- growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
- talented colleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry
- a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
- a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.
Our commitment to equity
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!
Discover how we enable work-life fusion for our people so they can bring their full selves to work and excel in their careers, while also prioritizing their personal lives and physical/mental wellbeing
Explore our benefits and discover how we create a truly rewarding experience—combining practical and tangible benefits with meaningful support.
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Senior Application Support Consultant employer: UNIT4 NV
UNIT4 NV is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Our commitment to leveraging cutting-edge AI technology not only enhances customer performance but also empowers our employees to make a meaningful impact in their careers.
