What you will do?
- As a Senior Technical Support Consultant for Unit4 ERP , you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional, efficient, and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base.
- To progress each issue through to conclusion, liaising with colleagues and R&D, as appropriate.
- Investigate, process and document application defects passed to the Technical Support team.
- Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation.
- Handle customer escalations, taking ownership of complicated issues and always keep customers updated of progress.
- To comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
- To investigate, document and present to the Customer Support Team Leader process improvements that enhance the customer experience.
- To identify opportunities for service improvement or chargeable activities and to raise these via the appropriate channels.
- You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development.
- To eventually train and mentor less experienced members of the team around product knowledge, skills and processes.
- Work in a team environment to help and assist colleagues.
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Senior Technical Support Consultant London, United Kingdom employer: UNIT4 NV
UNIT4 NV is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Our commitment to leveraging cutting-edge AI technology not only enhances customer performance but also empowers our employees to make a meaningful impact in their careers.
