At a Glance
- Tasks: Help customers boost performance and optimise their business processes using innovative software.
- Company: Join a fast-growing, people-centric cloud company redefining ERP solutions.
- Benefits: Enjoy flexible leave, remote work options, and a supportive team culture.
- Other info: Be part of a diverse team that values your unique contributions and promotes growth.
- Why this job: Make a real impact by improving how businesses operate with cutting-edge technology.
- Qualifications: 8+ years in consulting or SaaS, with strong skills in AI and data analysis.
The predicted salary is between 56700 - 69300 £ per year.
Meet Unit4. With over 40 years of heritage, we’re an agile, fast-growing Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters.
As our Senior Performance & Optimisation Consultant, you'll proactively help customers improve business performance, adoption and value realisation across their full journey with U4F by Coda. Working pre and post go live, you'll spot performance risks and optimisation opportunities early, combining SaaS expertise, process thinking, data insight and hands-on AI experience to help customers get more value from Unit4. You'll work alongside a Support Specialist and a Database Administrator, giving customers a proactive performance and optimisation capability.
Accountabilities & Responsibilities:
- Run proactive performance reviews and customer health checks across implementation, transition and live service.
- Assess pre go live readiness across business process, adoption, data and productivity.
- Spot performance risks and improvement opportunities before they become escalations.
- Set baselines and success criteria tied to adoption and value realisation goals.
- Analyse post go live adoption and process data to recommend clear, actionable improvements.
- Advise customers on practical ways to use AI to automate work and boost productivity.
- Partner with Customer Success, Consulting, Support, Managed Services and Product to drive measurable outcomes.
- Build repeatable playbooks and templates, and track the impact of your work.
Experience Requirements:
- 8+ years in business consulting, operational excellence, customer success, performance optimisation, or SaaS/ERP consulting.
- Strong SaaS expertise: adoption, value realisation, retention and customer health.
- A track record of improving customer business processes and outcomes.
- Practical experience using AI to automate work and drive measurable results.
- Strong stakeholder management, including influencing senior leaders and customer executives.
Required Tools and Technology:
- Microsoft 365, including Teams, Excel, PowerPoint and Word.
- Power BI or equivalent for reporting and data visualisation.
- Hands-on use of AI productivity tools, such as Microsoft Copilot.
- Experience with ERP, HCM, FP&A or adjacent SaaS platforms.
Required Skills:
- A flair for customer lifecycle thinking: driving adoption, value realisation and long-term customer health.
- Business process optimisation, with an eye for turning clunky workflows into slick ones.
- AI enabled productivity improvement and a sharp instinct for spotting automation opportunities.
- Data storytelling: turning numbers into insight people actually act on.
- Change management savvy and the confidence to advise customers as a trusted partner.
Education Requirements:
- Bachelor degree or equivalent professional experience in Business, Technology, Finance, Analytics or a related field.
- Relevant certifications (SaaS customer success, process improvement, Lean Six Sigma) are a plus.
Team Context:
One of three in the U4F by Coda team, alongside a Support Specialist and a Database Administrator. Together you deliver proactive performance and technical support before and after go live. You'll act as an advisory partner, not a reactive support escalation point.
Additional Information:
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply.
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history.
Discover how we enable work-life fusion for our people so they can bring their full selves to work and excel in their careers, while also prioritising their personal lives and physical/mental wellbeing.
Senior Performance & Optimisation Consultant in London employer: UNIT4 NV
UNIT4 NV is an exceptional employer that fosters a collaborative and innovative work culture in the heart of London. With a strong focus on employee growth, we offer extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Our commitment to leveraging cutting-edge AI technology not only enhances customer performance but also empowers our employees to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Performance & Optimisation Consultant in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Senior Performance & Optimisation Consultant at UNIT4 NV!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like UNIT4 NV or be willing to refer you for that Senior Performance & Optimisation Consultant position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from UNIT4 NV who’s on the lookout for their next Senior Performance & Optimisation Consultant star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Senior Performance & Optimisation Consultant role at UNIT4 NV!
We think you need these skills to ace Senior Performance & Optimisation Consultant in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at UNIT4 NV. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at UNIT4 NV
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at UNIT4 NV. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
