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- Tasks: Support customers using Unit4 Time & Expenses and troubleshoot issues.
- Company: Join a fast-paced, people-centric company transforming ERP software.
- Benefits: Enjoy uncapped time off, remote work, and a commitment to well-being.
- Why this job: Make a real impact by helping customers thrive with innovative solutions.
- Qualifications: Fluent in Norwegian and English, with customer service experience.
- Other info: Be part of a diverse team with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self‑driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Provide assistance and support to our customers using Unit4 Time & Expenses. Handle daily inquiries from customers through our customer portal. Troubleshoot and identify root causes of issues that arise. Offer advice and guidance to ensure optimal use of our solutions.
Qualifications
- Service-oriented and able to listen and communicate clearly in fluent Norwegian and English.
- Experience in customer service and support.
- Strong technical understanding and troubleshooting skills.
- Curious and enjoys solving various problems.
- Ability to handle multiple tasks simultaneously in a busy environment.
- Strong desire to have satisfied customers and go the extra mile to achieve it.
- Structured, solution-oriented, and values good documentation and routines.
- Interest in general IT, preferably with knowledge of travel and time management.
- Experience with Unit4 T&E or similar solutions is a plus, but not required.
- Knowledge of how databases work, and familiarity with SQL and APIs is highly beneficial.
Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.
Grow with us
- A culture built on trust - giving you the freedom and autonomy to be successful.
- Balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being.
- Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry.
- A commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet.
- A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we’ll handle it according to local privacy laws and keep your info safe.
Questions? Feel free to reach out!
Application Support Consultant (Norwegian speaking) in London employer: UNIT4 NV
Contact Detail:
UNIT4 NV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Consultant (Norwegian speaking) in London
✨Tip Number 1
Get to know the company inside out! Before your interview, spend some time on our website and social media. Understand our values and how we empower people with our software solutions. This will help you connect your skills to what we do.
✨Tip Number 2
Practice your Norwegian and English communication skills! Since this role requires clear communication, try role-playing common customer scenarios with a friend. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled tricky issues. We love candidates who can think on their feet and provide great customer support, so be ready to share those stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Application Support Consultant (Norwegian speaking) in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to customise your application for the Application Support Consultant role. Highlight your experience with customer service and any technical skills that relate to our solutions. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about our company and culture there!
How to prepare for a job interview at UNIT4 NV
✨Know Your Stuff
Make sure you understand the basics of Unit4 Time & Expenses and how it fits into the bigger picture of ERP solutions. Brush up on your technical skills, especially around databases, SQL, and APIs, as these will likely come up during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about supporting customers, be ready to share examples of how you've successfully handled customer inquiries in the past. Highlight your service-oriented mindset and your ability to communicate clearly in both Norwegian and English.
✨Problem-Solving Mindset
Prepare to discuss how you approach troubleshooting and problem-solving. Think of specific instances where you identified root causes of issues and how you resolved them. This will demonstrate your curiosity and ability to handle multiple tasks in a busy environment.
✨Cultural Fit Matters
Unit4 values a people-centric culture, so be sure to express your alignment with their values. Talk about your interest in sustainability and inclusivity, and how you can contribute to a positive working environment. This will show that you're not just a fit for the role, but for the company as well.