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- Tasks: Support customers with Unit4 ERP solutions and resolve IT queries.
- Company: Leading ERP software company in Greater London with a focus on personal development.
- Benefits: Competitive salary, remote work options, and a supportive work environment.
- Other info: Emphasis on personal development and problem-solving mindset.
- Why this job: Join a dynamic team and enhance customer experiences while growing your skills.
- Qualifications: Strong communication skills and experience in customer support required.
The predicted salary is between 36000 - 60000 £ per year.
A leading ERP software company in Greater London is seeking a Technical Support Consultant to support customers with Unit4 ERP solutions.
Responsibilities include:
- Resolving IT and business application queries
- Documenting defects
- Improving customer experiences
The ideal candidate will possess:
- Strong communication skills
- A problem-solving mindset
- Experience in customer support
This role emphasizes personal development and offers a supportive work environment. Competitive benefits and remote working options are also available.
ERP Technical Support Consultant - SQL & Windows Expert employer: UNIT4 NV
Contact Detail:
UNIT4 NV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ERP Technical Support Consultant - SQL & Windows Expert
✨Tip Number 1
Get to know the company inside out! Research their Unit4 ERP solutions and understand how they help customers. This will not only impress them but also give you a solid foundation for your conversations.
✨Tip Number 2
Practice your problem-solving skills! Think of common IT issues and how you would resolve them. Being able to demonstrate your thought process during interviews can really set you apart from the crowd.
✨Tip Number 3
Show off your communication skills! Whether it’s through mock interviews or networking events, practice explaining complex technical concepts in simple terms. This is key for a role that involves customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace ERP Technical Support Consultant - SQL & Windows Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SQL and Windows, as well as any previous roles in technical support. We want to see how your skills align with the responsibilities of the ERP Technical Support Consultant role.
Craft a Compelling Cover Letter: Use your cover letter to showcase your problem-solving mindset and strong communication skills. Share specific examples of how you've resolved IT queries or improved customer experiences in the past – we love a good story!
Show Your Passion for Learning: Since this role emphasises personal development, let us know about any relevant training or certifications you've pursued. We appreciate candidates who are eager to grow and adapt in a supportive environment like ours.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at UNIT4 NV
✨Know Your ERP Inside Out
Make sure you’re well-versed in Unit4 ERP solutions. Brush up on common issues users face and how to resolve them. This will show your potential employer that you’re not just familiar with the software, but that you can also provide real solutions.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would communicate with a customer facing an issue, so think about how you can make complex information accessible.
✨Problem-Solving Scenarios
Prepare for situational questions that test your problem-solving abilities. Think of examples from your past experiences where you successfully resolved a customer query or defect. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Personal Development
This role values personal development, so be ready to discuss how you’ve pursued growth in your career. Share any relevant training, certifications, or self-study you've undertaken, especially related to SQL and Windows, to show your commitment to continuous improvement.