Deal Operations Analyst

Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and rewrite the industry. We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions.

Job Description:

• Being a super user of sales tools.
• Answer ‘how do I…?’ questions for CRM opportunities, accounts and data that will allow sales to progress quickly and efficiently.
• Be an onboarding Buddy for new Sales joining the team, contributing to decreasing ramp up time.
• Identify best practice and sales process improvements, share and document them so the Sales community has easy access to the latest resources.
• Identify and remove sales process blockers to streamline processes and enable Sales to spend more time in front of the customer.
• Monitoring and highlighting Dynamics opportunity hygiene so when a deal is signed, it can be immediately moved to Closed won and then Booked by Finance.
• Identifying issues with data quality and managing the ongoing processes to ensure CRM data cleanliness: accounts, contacts, hierarchy to give sales and all other stakeholders an accurate image of the data quality in CRM.
• Monitoring and highlighting pipeline health in collaboration with Business Operations by tracking the relevant KPIs and feeding back conclusions to Sales and Sales management to ease their decision-making process.
• Preparing and ensuring quality and timely win celebration emails are sent, so the entire organization is aware of the great wins and each deal’s insights.
• Identify sales knowledge gaps in tools and process and liaise with Sales Enablement for them to organise appropriate training.
• Executing the internal cancellation process.
• Providing backup across the regional sales ops team cross region if other colleagues are out of office.
• Maintaining the Opportunity Management process library and playbook so Sales can always have access to the latest process descriptions, “How to” documents and checklists.
• Being a Subject Matter Expert for 1-2 key projects/topics to be defined.

Deal Desk Role:

• Partner in a trusted adviser capacity to senior Sales Leadership, sales community and internal stakeholders.
• Provide thought leadership to develop innovative deal structures, handle risk within the contractual terms and structure and educate the sales team on our latest product bundles and offerings.
• Develop improved methodologies for pricing and business terms, based on the use of data and market knowledge to support decisions.
• Provide deal financial modeling and proposal support to the senior members of the team.
• Provide deal structure guidance and recommendations to Sales that balance a data driven approach with creative and out of the box thinking.
• Drive the execution of contracts by working with cross functional teams and partners, including Sales, Legal, Accounting, and Operations.
• Independently scope and complete project work to meet goals identified by Management.
• Partner with product teams on optimal pricing models and strategies for new products and bundled solutions.
• Collaborate with Sales leadership to effectively coordinate and manage month and quarter end deal closure.
• Review and vet sophisticated deals on behalf of Strategic Business Practices Management.
• Develop relevant cross-functional relationships to understand products, competition, and the market.
• Create sales enablement materials to train Sales on good practices for product pricing and positioning.
• Work closely with Finance, Legal and Operations department to optimize contract terms and close deals.
• Demonstrate a strong understanding of our customers and how they use Unit4 products.
• Ensure compliance with internal controls.
• Ensure timely delivery of compliant and commercially sound offers with the Account Executives.

Qualifications:

• You have 1-3 years’ professional experience in a sales support role.
• You have Experience with CRM tools.
• You are a self-starter and you have the ability to work independently within a team environment.
• You can manage, collaborate and critically prioritize, ensuring the utmost efficiency between teams.
• Strong communication and interpersonal skills.
• Strong analytical skills.
• You have written and oral fluency in the English language.
• You have excellent work ethic and reliability.

Deal Desk Qualifications:

• 1-3 years’ experience in Pricing Strategy, Deal Desk, Bid Management, Commercial Finance, Sales financial analysis, or relevant experience preferred.
• Bachelor’s degree or equivalent experience.
• Outstanding analytical background with strong problem-solving skills.
• Great interpersonal skills, including written and verbal communication.
• Ability to build relationships and work collaboratively to get results.
• Capable of explaining concepts clearly and credibly across all levels of the organization.
• High level of attention to detail.
• Ability to work in a fast-paced environment.
• Proficiency (reading, writing and speaking) in English and Dutch / German.
• Ideally, experienced at working in a multinational environment.
• Experience in Dynamics 365 / Dealhub.

Additional Information:

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.

Grow with us at Unit4, we offer:

• A culture built on trust - giving you the freedom and autonomy to be successful.
• Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being.
• Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry.
• A commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet.
• A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.

Our commitment to you:

Unit4 is committed to ensuring equal opportunity for everyone - together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees. We consider all candidates on their ability to do the job required and welcome the unique contributions each individual can bring to Unit4.