With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work.We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us uniqueJob DescriptionWe are looking for a Senior Application Support Consultant to join our team, supporting customers across the EMEA and UK regions on the Unit4 ERP platform.You will play a key role in stablising and strengthening a team that has undergone recent changes, ensuring high-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives.Alongside managing complex support cases and escalations, you will help develop team capability through knowledge sharing, training, and coaching, while also gaining exposure to both Unit4 ERP and ERPx through structured learning opportunities.Key Responsibilities Manage and resolve daily incoming customer support cases across EMEA and UK regionsAct as a subject matter expert for complex issues and escalationsProvide guidance and mentoring to team members as requiredDeliver training sessions and support knowledge development within the teamTake ownership of escalation management, ensuring timely and effective resolutionOperate within a flat team structure, covering both first-line and advanced support responsibilitiesBalance operational support delivery with strategic contributions such as mentoring and process improvementContribute to special projects and process improvementsWork across both Unit4 ERP and ERPx, starting with ERP and expanding knowledge via a rotation programmeQualificationsMust-HaveProven experience with Unit4 ERP/x (essential)Strong knowledge of the Financial/Logistics moduleBasic SQL skills (querying, troubleshooting)Strong English communication skills (written and verbal)Ability to manage both standard support cases and complex escalationsOccassional travel to customer sites where requiredNice-to-HaveAdvanced SQL knowledgeExperience in mentoring or coaching colleaguesTraining delivery experiencePrevious experience handling escalations in a support environmentAdditional InformationWho we are?We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impactbalance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefitsgrowth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best worktalented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industrya commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programmea safe and inclusive working environment - supported by our Employee Resource Groups, which are open to all.We know that diversity brings fresh perspectives, ideas, and solutions to our company. If you would like to know more about our commitment to diversity, visit our blogs:Our focus to DEI remains central to who we areInclusive hiring at Unit4: Building equal opportunities for allThis role may require security clearance required for customer projects and access to sensitive (customer) data. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though - we'll handle it according to local privacy laws and keep your info safe. Not ApplicableIndustry: Information Technology And Services
Application Support Specialist - Remote in London employer: UNIT4 Group
At Unit4, we pride ourselves on being a people-first organisation that fosters a culture of trust, accountability, and inclusivity. As a Senior Performance & Optimisation Consultant, you'll enjoy flexible working arrangements, opportunities for professional growth, and the chance to collaborate with some of the brightest minds in the software industry. Our commitment to sustainability and employee wellbeing ensures that you can thrive both personally and professionally while making a meaningful impact in your role.
